BE A SERVICE MANAGEMENT CHAMPION: EXECUTIVE SUMMARY – HOW TO BUILD A BUSINESS CASE FOR YOUR IT PROJECT

You are a champion and a change-maker, with an eye on identifying and implementing solutions that will improve your business, now and in the future. You know it’s time for a new ITSM Solution. Arm yourself with the insights and positioning you need to bring decision makers into the conversation and champion changes to your service desk environment.

BE A SERVICE MANAGEMENT CHAMPION: EBOOK 1 – BENCHMARK YOUR SERVICE MANAGEMENT PRACTICE

How does your ITSM solution stack up? Stop guessing and start benchmarking. Before you can determine where you’re going, you need to understand where you are—especially when it comes to transforming your ITSM solution. Too often, though, organizations get comfortable with the status quo, even if that status quo isn’t delivering—or, worse, slowing down your workflows and creating hurdles to business success.

BE A SERVICE MANAGEMENT CHAMPION: EBOOK 3 – ESTABLISH THE BUSINESS IMPACT OF THE RIGHT ITSM

Numbers speak louder than words. Quantify the impact a new ITSM solution will have on your business. Let’s face it: gaining executive buy in means ensuring stakeholders and decision makers understand the direct, financial impact of your recommendations. Pulling those pieces together, though, and putting them through the lens of your organization’s unique needs and objectives can be challenging. Until now.

BE A SERVICE MANAGEMENT CHAMPION: EBOOK 4 – GAIN WIDESPREAD SUPPORT AND EXECUTIVE BUY-IN

Do you have the internal momentum to bring your ITSM proposal into reality? You’ve done the heavy lifting—not just identifying the holes in your existing ITSM solution but researching the right ITSM solution and creating meaningful positioning that simplifies justification. Now it’s time to take your work across the finish line and move from vision to reality.