Developing a Business Case for Your IT Project
How to Gain Executive Buy-in for ITSM Technology is critical for improving employee productivity and organizational efficiency, but getting new technology into the hands of those who need it most…
GARTNER’S 2021 MAGIC QUADRANT FOR CRM CUSTOMER ENGAGEMENT CENTER
The 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center (CEC) report examines the global market for customer service and support applications. It helps business leaders identify the latest customer service priorities and evaluate a wide range of customer service applications to make the right choice.