How To Set Up Your Service Desk – The People, Process, and Technology

Service Desk Defined The service desk acts as the primary support mechanism in organizations, managing customer contacts for assistance and access to services. Their primary purpose includes the following: Receiving and responding to requests for support across multiple communication channels Prioritizing the requested work based on its impact on the business Communication of incidents and…

Specops Software Survey: 48% of Businesses Do not Use a User Verification Policy for Password Reset Calls to IT Service Desks

Specops Software survey highlights social engineering vulnerabilities among IT service help desks. 48% of organizations do not have a user verification policy in place for incoming calls to IT service desks, according to Specops Software, the leading provider of password management and authentication solutions. The information was uncovered as part of Specops Software’s survey of…