EXPLORE KEY METRICS TO MEASURE SERVICE DESK EXCELLENCE

The Freshservice Service Management Benchmark Report 2021 (FBR 2021) is a benchmark index for key performance indicators (KPIs) for IT Service Management. The FBR 2021 encourages organizations to measure their KPIs, and benchmark against the index thus allowing ITSM leaders to decide and act on what levers to pull, to ultimately deliver a delightful experience to employees and customers.