3 Questions you need to ask before choosing an ITIL® 4 training supplier.

Feb 9, 2023 | Training



Before you commit your organisation’s training investment to ITIL® 4 training, you will most likely want to research a few training organisations and we encourage you to do this in order to take full measure of the value of training you’ll receive, the quality of the trainers, the various delivery formats, what types of learning methodologies are used as well as the type of support given.

These are the key questions (and our answers for comparison purposes) that you should ask when making the decision to secure the best quality ITIL® 4 training experience for you or your organisation:


1. How long has your organization been delivering ITIL and IT service management training courses?

At Pink Elephant, we live and breathe ITIL®. Pink has been in the business of providing training, consulting, and conferences around the world for more than 40 years and Pink Elephant South Africa has been providing training and ITSM services for more than 16 years! We are known as the ITIL® experts because we brought the very first ITIL® course to the world, we have been involved in all ITIL® versions to date and we have co-authored numerous ITIL® official publications – including those for ITIL® 4.

Our competitive differentiator? No other training organisation has more experience with ITIL® than Pink Elephant.


2. What is the depth of experience your organisation has with regards to ITIL 4 training?

Our colleagues at Pink Elephant in North America were commissioned by AXELOS, the owner of ITIL®, to create the inaugural ITIL® 4 Foundation certification course to serve as the basic course for all other IT authorised training organisations, globally. Of course, we then enhanced Pink’s global version of the course with our own special touch. The in-depth knowledge, expertise, and hands-on experience of our world-renowned subject matter experts has enabled us to offer a more content-rich and interactive ITIL® 4 Foundation certification course. We have augmented the entire suite of ITIL® 4 certification courses in this way, including the ITIL® 4 Managing Professional Transition (MPT) course and the ITIL® 4 advanced courses.  Our colleagues at Pink Elephant in North America continue to be involved in the global development team responsible for developing course content.

Our competitive differentiator? When it comes to ITIL® 4, no other training organisation has been involved “in the thick of it” more than Pink Elephant, including the architecture of the framework and development of all courses.


3. What kind of experience do your trainers have with ITIL 4?

Our trainers have, on average, more than 25 years’ experience in the IT industry and are required to complete our comprehensive internal training program before they can teach. ITIL® 4 is an integrated model including multiple frameworks, so we ensure our trainers know the ins and outs of LeanAgileOrganisational Change ManagementDevOps and Business Relationship Management – to understand and teach ITIL® 4’s SVS model, this knowledge is a need-to-know. We’re not shy to let you know – this is an immense competitive advantage when it comes to ITIL® 4 training because our trainers can link each of these frameworks to ITIL® 4 with specific and detailed explanations.

Pink’s competitive differentiator:? Pink’s trainers are the best. And of course, they understand how to properly explain ITIL® 4’s SVS model and its many components. We are confident that you will find Pink’s superior portfolio of content-rich certification courses, our exceptional world-renowned expert trainers/consultants, and our extraordinary customer service will stand head and shoulders above any other IT training organisation and we invite you to put us to the test!


Learn More about ITIL® 4
ITIL® 4 allows organisations to more easily transition their IT service management to the best practices, processes, and techniques required by the digital marketplace. ITIL® 4’s evolution has been dedicated to helping organisations achieve this by using a faster, more flexible, and adaptive approach.


Get a quote for an ITIL® 4 training now, click here.

Get more info on ITIL® 4 Coursesclick here.


More info on Instructor-Led Virtual Classes, click here.

Get in touch for more info, click here.


Pink Elephant can TEACH YOU how to do it, ASSIST YOU to do it, DO IT for you, or AUTOMATE it.