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BOMGAR REMOTE SUPPORT

With Bomgar, you’ll replace legacy remote access tools with a complete solution designed for the needs of security-conscious support organisations. Bomgar enables support representatives to access, diagnose, control and fix remote computers and mobile devices.

KEY FEATURES:

  • Remote control & screen sharing
  • Customer tech support
  • Internal IT support
  • Help desk administration
  • Monitor in real-time and support
  • Collaboration between teams
  • Embeddables – initiate support with a simple click
  • Seamless credential injection

INTEGRATE REMOTE SUPPORT WITH ITSM AND SERVICE DESK SOLUTIONS

You’ve already invested in solutions for your service desk or support center to more efficiently track issues and end-user requests. Your remote support software should fit seamlessly into your environment and increase your return on those investments.

That’s why Bomgar offers pre-built integrations for the leading service desk, Customer Relationship Management, and systems management solutions. Plus, our custom integration capabilities let you use Bomgar with your own system to create a seamless remote support experience.

  • Enhance your help desk and systems management solutions
  • Integrate chat support with your ITSM and CRM
  • Integrate credential injection with Remote Support
  • Embed Remote Support in your Apps on iPads, iPhones & Android Devices

Integrates with most ITSM platforms – contact us for a full list

HOW BOMGAR ENABLES SECURE REMOTE SUPPORT

In 2012, the Verizon Business RISK team found that 88% of the data breaches they investigated involved some type of remote control or remote access application.

These findings are corroborated by Trustwave’s SpiderLabs team. They found that over 60% of the approximately 100 data breaches they investigated in 2012 involved remote access software. Bomgar addresses these remote support security threats with the four A’s:

  • Architecture – segment your data and environment
  • Authentication – leverage your existing directories
  • Access Controls – define more than 50 permissions
  • Audit – report in detail on every session

OTHER BOMGAR PRODUCTS:

Privileged Access – The fastest way to protect your most critical assets from cyber threats.

Enterprise Password Management – Improve password security for privileged users and IT vendors.  

 

Bomgar powers our Service Centre, find out more about our Service Centre.

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