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IT service desk organisations are being challenged to move faster, be more agile, and to better align with changing business…

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What is ITIL Problem Management? Whereas Incident Management is concerned with getting the Customer up and running again as quickly…

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Dynamic New Certification Provides Tools To Manage The People Side Of Change Johannesburg, South Africa – 29th June 2017 –…

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Our Change Management course helps you learn more about managing expectations better, understanding the dynamics of change and how to…

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David Ratcliffe, President of Pink Elephant, explains his views on the new Service Automation Framework. https://www.youtube.com/watch?v=wUvDB4uWWis Service automation as a…

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Service Management Service Management (and ITSM in particular) is an important domain in almost every organisation. According to the most…

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Service Automation the concept of delivering services through smart technology is a rapidly growing area of interest for most organisations.…

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How well do you know your own organisation? The case for a Context Analysis. Interruptions, disruptions crises and catastrophic failures…

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One element of PRINCE2 that I use on every project I’m involved with is product-based planning. This PRINCE2 technique is…

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Cyber attacks are now ‘business as usual’ for organisations around the world Organisations have typically trusted in technology to protect…

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Understanding Big Data The Five Vs of Big Data Big Data is a profession and field dedicated to the analysis,…

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ITIL Service Strategy explained The purpose of the Service Strategy stage of the Service Lifecycle is to define the perspective,…