Agile Service Management – a mindset as well as a framework

According to “The Agile Service Management Guide”, Agile Service Management involves: “adapting Agile and Scrum values and practices to IT Service Management (ITSM) processes, process design and improvement activities.” Yet, elements of the Agile Manifesto can appear to contradict with tenets of the IT Service Management. For example, the favouring of: “Individuals and interactions” over “Processes and…

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Top Questions about ITIL4

The recent launch of the ITIL® 4 Foundation certification course and ITIL 4 certification scheme – and the retention of ITIL v3 certification courses – have left many folks with questions about which path they should take from here. Should you continue your ITIL v3 certification – or move directly to ITIL 4 certification? This…

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