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Since ultimate accountability doesn't rest with the service provider, top management needs to take an active role in the company's…

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With more than 20,000 locations worldwide, Starbucks is the world’s largest chain of coffee houses. Besides coffee, hot and cold…

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“ITIL® is the industry best practice for IT Service Management. A business without ITIL in today’s time is like a…

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ITIL® Practitioner is the new follow on from ITIL Foundation that builds on the ‘what’ and the ‘why’ and gives users…

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It is assumed that Business Relationship Management (BRM) can be equated to Customer Relationship Management (CRM) but this is not…

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  Roelien started working within the Change Management environment in 2007 as a Change Management Process coordinator and in 2010…

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Comprehensive Course Provides Foundation For Business Relationship Managers To Maximise Business Value We are proud to announce the addition of…

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Since the foundation of our organisation in 1980, we have experienced a demand from our customers for temporary IT resources.…

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In my previous blog, I gave a few reasons to consider building validation by design. Before diving into available technology and…
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“The only true wisdom is in knowing you know nothing.” - Socrates The background to today’s blog is that we…
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“Your most unhappy customers are your greatest source of learning.” Bill Gates When we interact with our clients in the…
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Service Catalogues seem to be the hot topic at the moment with many organisations deciding that they want one as…