Showing 33–48 of 50 results

ITIL® Service Strategy (SS)

R3,220.00R6,450.00

This 3-day Intermediate level course will provide you with the knowledge and management principles required to formulate IT service strategy and the organizational capability to provide the vision and forward direction for Service Management. Attend this course to understand a practical approach to the processes and functions required to move an IT organization from a focus on technology to a strategic approach to managing the Service Portfolio and the ITIL processes necessary to deliver value to the business.

Please note that from 1 November 2019, all AXELOS courses certified by PeopleCert need to be purchased with the exam. Please ensure that you add both the course and the exam to your cart from the drop-down options below. For any queries about this, please contact our Sales Team on info.africa@pinkelephant.co.za

ITIL® Service Transition (ST)

R3,220.00R6,450.00

This 3-day Intermediate level course will provide you with critical knowledge and practical guidance on ensuring that the introduction, deployment, transfer and decommissioning of new or changed services are consistently well managed.

Please note that from 1 November 2019, all AXELOS courses certified by PeopleCert need to be purchased with the exam. Please ensure that you add both the course and the exam to your cart from the drop-down options below. For any queries about this, please contact our Sales Team on info.africa@pinkelephant.co.za

ITIL® v3 Foundation

This course prepares you for the exam leading to the Foundation Certificate In IT Service Management.

This official ITIL Foundation certification course provides you with a general overview of the IT Service Management Lifecycle which is outlined in ITIL’s five core books – Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. ITIL’s “service lifecycle” consists of 26 processes and four functions.

Please note that from 1 November 2019, all AXELOS courses certified by PeopleCert need to be purchased with the exam. Please ensure that you add both the course and the exam to your cart from the drop-down options below. For any queries about this, please contact our Sales Team on info.africa@pinkelephant.co.za

 

Please get in touch with us for more info on this course: info.africa@pinkelephant.co.za

 

Alternatively, we recommend that you look at the ITIL 4 Foundation Course, click here for more info. 

ITIL® v3 Personal Pass

R49,995.00

An ITIL v3 Personal Pass is an all-encompassing approach for people to complete their ITIL journey from Foundation to Expert.

The Personal Pass includes Foundation and Managing Across the Lifecycle (MALC) training followed by the option to choose either the Lifecycle or Capability route to becoming an ITIL Expert.

The onsite exam fees are included in the course price. However, should you wish to complete any exams remotely via the online examination option, then a Proctor Examination Fee will be applicable per online exam.

Please note that from 1 November 2019, all AXELOS courses certified by PeopleCert need to be purchased with the exam. Please ensure that you add both the course and the exam to your cart from the drop-down options below. For any queries about this, please contact our Sales Team on info.africa@pinkelephant.co.za

Lean IT® Foundation

Lean IT™ Foundation: Using Lean Principles for Continual Service Improvement.

Based on the core principles of Lean, this course will help IT departments become customer and value-oriented, removing waste, inflexibility and variability. Lean IT™ departments and organisations benefit from increased customer value, eliminated waste, continual improvement and maintain value with less effort.

The APMG International Lean IT and Swirl Device logo is a trademark of The APM Group Limited. used under permission of The APM Group Limited. All rights reserved.

APMG International Lean IT is a trademark of The APM Group Limited, all rights reserved.

Lean IT™ is the next frontier in terms of the extension of Lean manufacturing and Lean services principles and applies Lean principles to the development and management of information technology (IT) products and services.

Lean IT™’s core concern is the elimination of waste, where waste is unnecessary work that adds no value to a product or service, but still adds time and effort. Its goal is to continuously improve the value delivered by IT organisations to their customers and the professionalism of IT people.

Lean is a way of thinking and behaving. It revolves around the following key concepts:

    • Improving customer value
    • Continual improvement in small steps
    • Decreasing peaks and troughs in production
    • Reducing waste
    • Involving everybody
    • Developing people
    • Focusing on long-term goals

Lean IT™ focuses on improving IT people, IT processes and information technology to deliver more value to its customers. Lean IT™ has identified an abundance of waste across most business service “production lines”, including legacy infrastructure and fractured processes.

Organisational Change Management Fast Track

R3,560.00R8,325.00

An Understanding Organisational Change is crucial for the success of Projects or Change initiatives. Preparing and helping people, and the organisation through to the new way of working is crucial in reaping the benefits of the implemented change. Organisational change is vital in ensuring that benefits are achieved.

Organisational Change Management Foundation

R1,250.00R4,995.00

An Understanding Organisational Change is crucial for the success of Projects or Change initiatives. Preparing and helping people, and the organisation through to the new way of working is crucial in reaping the benefits of the implemented change. Organisational change is vital in ensuring that benefits are achieved.

Organisational Change Management Practitioner

R2,310.00R3,330.00

An Understanding Organisational Change is crucial for the success of Projects or Change initiatives. Preparing and helping people, and the organisation through to the new way of working is crucial in reaping the benefits of the implemented change. Organisational change is vital in ensuring that benefits are achieved.

Polestar ITSM Business Simulation

R21,500.00

The ITSM simulation suite is a high-impact, energetic way to accelerate understanding, involvement, and acceptance of ITSM, IT Infrastructure Library (ITIL) and ISO/IEC 20000. Facilitated in a number of realistic industry scenarios, the ITSM simulation brings to life the behavioral and process issues faced by enterprise IT organizations.

There are no set dates for this as it requires a minimum of 12 delegates from the same company in order to run.

PRINCE2® Fast Track

R6,580.00R9,185.00

Prince2® is the de facto project management standard used by the UK government. Prince2 (Projects In a Controlled Environment) is a standard in more than 20 000 organisations worldwide. In Prince2® will show you how to control the major aspects of your project, from beginning to end.

Please note that from 1 November 2019, all AXELOS courses certified by PeopleCert need to be purchased with the exam. Please ensure that you add both the course and the exam to your cart from the drop-down options below. For any queries about this, please contact our Sales Team on info.africa@pinkelephant.co.za

PRINCE2® Foundation

R2,580.00R6,450.00

Prince2® is the de facto project management standard used by the UK government. Prince2 (PRojects In a Controlled Environment) is a standard in more than 20 000 organisations worldwide. Prince2® will show you how to control the major aspects of your project, from beginning to end.

Please note that from 1 November 2019, all AXELOS courses certified by PeopleCert need to be purchased with the exam. Please ensure that you add both the course and the exam to your cart from the drop-down options below. For any queries about this, please contact our Sales Team on info.africa@pinkelephant.co.za

PRINCE2® Practitioner

R3,750.00R4,000.00

Prince2® is the de facto project management standard used by the UK government. Prince2 (PRojects In a Controlled Environment) is a standard in more than 20 000 organisations worldwide. Prince2® will show you how to control the major aspects of your project, from beginning to end.

Please note that from 1 November 2019, all AXELOS courses certified by PeopleCert need to be purchased with the exam. Please ensure that you add both the course and the exam to your cart from the drop-down options below. For any queries about this, please contact our Sales Team on info.africa@pinkelephant.co.za

Root Cause Analysis Specialist™

R2,890.00R5,295.00

Proactively identifying and resolving the sources of recurring incidents and service downtimes are crucial to improving an organization’s flow of service delivery and productivity, which results in increased business value.

This exam and certification augments the ITIL® certification scheme by taking a deeper dive into Problem Management’s root cause analysis practices, techniques, and principles – and how to implement them.

Service Desk & Support Analyst (SDA)

R1,470.00R4,945.00

Excellent Service Desk support is vital to ensure a company consistently delivers the required IT Service & Support levels. The responsibilities of the Support Analyst are many and they evolve constantly, so a diverse skill-set is required to meet the challenging demands placed on them. This course equips the support analyst with the skill essential to deliver excellent levels of customer service and support. It also examines support methodologies and technologies and the tools utilised within the Service Desk. It reviews issues such as Service Level Agreements, the benefits and pitfalls, and the importance of metrics; the implementation of Service Management processes and effective problem-solving techniques that a Service desk Analyst can utilise.

This course is based upon the standards and objectives for SDI’s Service Desk Analyst qualification and ensures delegates are provided with the knowledge, information and tools to sit the SDA examination.

Service Desk & Support Manager (SDM)

R1,470.00R5,495.00

Excellent Service Desk support is vital to ensure a company consistently delivers the required IT Service & Support levels. Being an effective Service Desk Manager requires a broad range of talents, from people-oriented abilities and an awareness of logistics to financial acumen and presentation skills. This course provides a thorough understanding of, and qualification in, Service Desk Management.

This course is based upon the standards and objectives for SDI’s Service Desk Manager qualification and ensures delegates are provided with the knowledge, information and tools to sit the SDM examination