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An Understanding Organisational Change is crucial for the success of Projects or Change initiatives. Preparing and helping people, and the organisation through to the new way of working is crucial in reaping the benefits of the implemented change. Organisational change is vital in ensuring that benefits are achieved.
The ITSM simulation suite is a high-impact, energetic way to accelerate understanding, involvement, and acceptance of ITSM, IT Infrastructure Library (ITIL) and ISO/IEC 20000. Facilitated in a number of realistic industry scenarios, the ITSM simulation brings to life the behavioral and process issues faced by enterprise IT organizations.
There are no set dates for this as it requires a minimum of 12 delegates from the same company in order to run.
Prince2® is the de facto project management standard used by the UK government. Prince2 (Projects In a Controlled Environment) is a standard in more than 20 000 organisations worldwide. In Prince2® will show you how to control the major aspects of your project, from beginning to end.
Please note that from 1 November 2019, exams for this course may only be done through Pink Elephant if you have completed this course with Pink Elephant. For any queries about this, please contact our Sales Team on email@example.com
Prince2® is the de facto project management standard used by the UK government. Prince2 (PRojects In a Controlled Environment) is a standard in more than 20 000 organisations worldwide. In Prince2® will show you how to control the major aspects of your project, from beginning to end.
Proactively identifying and resolving the sources of recurring incidents and service downtimes are crucial to improving an organization’s flow of service delivery and productivity, which results in increased business value.
This exam and certification augments the ITIL® certification scheme by taking a deeper dive into Problem Management’s root cause analysis practices, techniques, and principles – and how to implement them.
Excellent Service Desk support is vital to ensure a company consistently delivers the required IT Service & Support levels. The responsibilities of the Support Analyst are many and they evolve constantly, so a diverse skill-set is required to meet the challenging demands placed on them. This course equips the support analyst with the skill essential to deliver excellent levels of customer service and support. It also examines support methodologies and technologies and the tools utilised within the Service Desk. It reviews issues such as Service Level Agreements, the benefits and pitfalls, and the importance of metrics; the implementation of Service Management processes and effective problem-solving techniques that a Service desk Analyst can utilise.
This course is based upon the standards and objectives for SDI’s Service Desk Analyst qualification and ensures delegates are provided with the knowledge, information and tools to sit the SDA examination.
Excellent Service Desk support is vital to ensure a company consistently delivers the required IT Service & Support levels. Being an effective Service Desk Manager requires a broad range of talents, from people-oriented abilities and an awareness of logistics to financial acumen and presentation skills. This course provides a thorough understanding of, and qualification in, Service Desk Management.
This course is based upon the standards and objectives for SDI’s Service Desk Manager qualification and ensures delegates are provided with the knowledge, information and tools to sit the SDM examination
Service integration and management (SIAM) is a set of management practices used in multi-service provider environments. SIAM helps customers to get the outcome they need and helps service providers deliver great service.
The SIAM 2 day Foundation course will give you the knowledge you need to work effectively in a SIAM environment, whether you are buying services, delivering services, or in a service integration role. You’ll learn about structures, challenges, the history of SIAM and more.
You will also gain a general understanding of SIAM structures and roadmap, roles and responsibilities, SIAM practices and processes and the challenges and risks that organisations face.