+27 087 405 5715     info.africa@pinkelephant.co.za

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Yay! This is such an exciting time to be at Pink Elephant. Throughout our rich history, we have been a major driving force on the world stage introducing ITIL® and IT management best practices through our main service lines of education, consulting, automation, managed service and people.

This continued innovation and success is attributable to our people. We believe that without our Pinkers, none of this would have been possible.

We are an independent ongoing service improvement and business transformation partner that delivers professional solutions. Through our services, our people have the opportunity to enable organisations to better align their IT services to business needs. This has the effect of helping the organisation improve the services they offer as well as their bottom line.

BENEFITS OF JOINING PINK ELEPHANT

  • You’ll get the pride (and bragging rights!) that come with working for a recognised IT industry leader,
  • You’ll join a positive work environment where employees are encouraged to achieve their full potential towards future career opportunities,
  • You’ll get company-sponsored certification in ITIL (Information Technology Infrastructure Library).
Career Search

Sound good to you?

Why don’t you explore your
potential with Pink Elephant?

Below is a list of all of the current vacancies we have right now.
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Senior Contract Manager

KEY TASKS AND RESPONSIBILITIES

  • Design of roadmaps to plan process implementation and improvement programs.
  • Facilitate and manage projects to drive service, process and operational improvement/implementation initiatives.
  • Function in an advisory capacity
  • Actively supports the Pink Elephant corporate strategy i.e. through delivery excellence, providing opportunities for other Pink Elephant business units.
  • Working to tight deadlines so as to meet objectives of Telkom
  • Knowledge sharing
  • Actively utilise Project Management disciplines within the consulting team
  • Must be able to transfer the message of specific processes to teams of people and executives  Workshops
  • Must be confident and have an ability to run and setup a workshop to get a required outcome
  • Process Documentation: The ability to document all processes, procedures and polices  Document Management
  • Must have an understanding of Call Centre Operations and Technical support areas
  • Ability to report at all levels constructively
  • Project Management: Must be able to do basic project management on the delivery of the project to completion  People Management

PROFESSIONAL/TECHNICAL EXPERTISE

Skill/Knowledge Requirements (academic, technical, professional):

Essential

  • Relevant industry experience
  • ITIL Foundation (Minimum)
  • ITIL Service Offerings and Agreements (Beneficial)
  • ITIL Continual Service Improvement (Beneficial)
  • ITIL Operational Support and Analysis (Beneficial)
  • Service Integration And Management (Beneficial)
  • AgileBA (Beneficial)
  • Full clean driving licence
  • Analytics and Reporting experience
  • Project Management (PRINCE 2, Agile)
  • Process mapping for business and Service Management processes

Desirable

  • COBIT 5 Foundations
  • ISO20000

EXPERIENCE REQUIRED

Essential             

  • Minimum of three years IT service management Consulting/Training
  • Outstanding presentation skills
  • Exceptional oral and written communication skills
  • The ability and willingness to travel throughout South Africa predominantly, as well as the whole of Africa and sometimes worldwide when required

Desirable            

  • Experience of all aspects of IT Service Management
  • Demonstrated full responsibility for IT service management processes or projects
  • Breadth and depth of experience in IT service management business environments
  • PRINCE2, Agile, SDI, COBIT, ISO 20000 and/or technical certifications will be an advantage
  • Recognised externally with in the Industry as either a specialist or leader in a relevant subject matter
  • Member of relevant external bodies e.g. ITSMF, ITSMI, COBIT

   

APPLY FOR THIS POSITION

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Junior Contract Administrator

Responsible for preparing, examining, analysing and revising contracts in the Telecommunication Industry.

KEY TASKS AND RESPONSIBILITIES

  • Administration of contracts (Contractual obligations; Contractual performance; Contractual Changes; Contractual Finances; Contractual Reviews)
  • Track authorisations and correspondence
  • Prepare Change Control Notes
  • Prepare Memorandums
  • Maintain detailed and organised files
  • Maintain an audit file for each contract which will include original contract, all correspondence, changes, deviations and amendments, clarifications, payment schedules
  • Supporting role to Contract Managers
  • Must be confident and have an ability to setup and run workshops to get a required outcome
  • Must be able to transfer the message of specific processes to teams of people and executives
  • Initate and manage the continual service improvements for the contract management function
  • Process Documentation: The ability to document all processes and procedures
  • Knowledge sharing
  • Basic understanding of Call Centre Operations and Technical support areas
  • Actively supports the Pink Elephant corporate strategy i.e. through delivery excellence, providing opportunities for other Pink Elephant business units.

PROFESSIONAL/TECHNICAL EXPERTISE

Minimum Skill/Knowledge Requirements (academic, technical, professional):
  • Minimum of two years working experience
  • Self Starter
  • Strong administrative skills
  • Keen attention to detail, with an ability to spot errors
  • Strong organisational skills
  • Exceptional oral and written communication skills
  • Full clean driving licence

APPLY FOR THIS POSITION

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IT Service Management Consultant

Key Tasks And Responsibilities:

  • Lead and manage ITSM driven improvement initiatives for Clients.
  • Conduct process maturity and capability assessments based on best practice frameworks like ITIL, models like CMMI and standards like ISO/IEC 15504
  • Design of roadmaps to plan ITSM process implementation and improvement programs.
  • Facilitate and manage projects to drive service and process improvement/implementation initiatives.
  • Assisting clients to develop clear strategic plans to address people, process and technology issues associated with relevant Pink Elephant engagements
  • Function in an advisory capacity both internally and externally, driving innovation and enhancing the capability of Pink Elephant’s consultancy practice.
  • Enhance the credibility of Pink Elephant through thought leadership and industry recognition.
  • Ability to create / develop solutions, alongside other operations team members, to meet client needs
  • Actively supports the Pink Elephant corporate strategy i.e. through delivery excellence, providing opportunities for other Pink Elephant business units.
  • Working to tight deadlines so as to meet objectives of Pink Elephant and its Clients
  • Meet or exceed qualitative and quantitative Key Performance indicators for Consultant performance

Professional/Technical Expertise:

Skill/Knowledge Requiremets (academic, technical, professional)

Essential:

  • Graduate qualified or relevant industry experience
  • Minimum of eight points on the ITILv3 qualification scheme
  • Full clean driving licence

Desirable:

  • ITIL Service Management Expert qualification
  • Project Management (PRINCE 2, Agile)
  • COBIT 5 Foundation
  • DevOps

Experience Required:

Essential:        

  • Minimum of three years IT Service Management Consulting
  • Extensive experience and knowledge of the Service Management Industry ranging from (but not limited to) ITIL, DevOps, Integrated Service Management, Project Management, Governance Standards (COBIT 5), ISO 20000/27000 exposure, Organisational Change Management, Business Relationship Management, Consulting Modules, Customer experience, etc.
  • Outstanding presentation skills
  • Exceptional oral and written communication skills – Business Language proficiency : English
  • The ability and willingness to travel throughout South Africa predominantly, as well as the whole of Africa and sometimes worldwide when required
  • Must have own transport
  • Experience of all aspects of IT Service Management
  • Demonstrated full responsibility for IT Service Management processes or projects
  • Breadth and depth of experience in IT Service Management business environments
  • PRINCE2, Agile, SDI, COBIT, ISO 20000 and/or technical certifications will be an advantage
  • Recognised externally with in the Industry as either a specialist or leader in a relevant subject matter
  • Member of relevant external bodies e.g. ITSMF, ITSMI, COBIT

  • APPLY FOR THIS POSITION

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    Complete the following form to apply for this position

Service Desk Analyst 24/7

Main Responsibilities:

  • 1st and 2nd line IT and Technical support
  • Logging and tracking of incidents and requests
  • Logging and communicating all incidents to customers and IT
  • Remote support
  • Troubleshooting skills – office desktop and applications
  • Troubleshooting of Network Related issues (Especially pertaining to LAN; WAN and Telkom related issues)
  • Assist with Printer issues
  • Ability to provide first time resolution by using available tools
  • Identification and escalation of re-occurring problems and incidents, identify trends
  • Follow up on priority calls

Skills/Experience Required:

  • 2-3 years previous experience in IT
  • Any previous IT Service Desk experience
  • Excellent telephone etiquette
  • Excellent general communication skills
  • Good working knowledge of MS Office & Windows XP/Windows7
  • ITIL Foundation v 3 / Good understand of ITIL (advantageous)
  • 18- 24 months in the Customer Service industry or IT Service Desk experience
  • Advanced desktop support knowledge and strong technical abilities
  • Strong network related background
  • Knowledge of Service Desk activities an advantage
  • Cosima, HP Service Manager, Cherwell, Service Now or Remedy Service Desk suite knowledge an advantage

Minimum Qualifications:

  • Grade 12 – subjects Computer Science
  • MCITP or MCP
  • A+
  • N+
  • ITIL V3 Foundation would be an advantage
  • Studying towards CCNA/CCNP would be an advantage

The successful candidate must:

  • Have strong communication skills. A high command of the English language both written and verbal is essential
  • Able to operate as a good team player
  • Be strong in attention to detail and accuracy
  • Have Initiative
  • Have good people skills
  • Have high levels of professionalism
  • Be punctual
  • Be a quick learner
  • Must have own vehicle
  • Must be able to work shifts
  • Have drive and energetic
  • Has an analytical and logical ‘mindset’ when dealing with issues. Demonstrate clear purpose, enthusiasm and commitment

Additional Requirements (Customer Depended):

  • International Service Desk experience (European customers)

APPLY FOR THIS POSITION

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Complete the following form to apply for this position