+27 087 405 5715     info.africa@pinkelephant.co.za

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Yay! This is such an exciting time to be at Pink Elephant. Throughout our rich history, we have been a major driving force on the world stage introducing ITIL® and IT management best practices through our main service lines of education, consulting, automation, managed service and people.

This continued innovation and success is attributable to our people. We believe that without our Pinkers, none of this would have been possible.

We are an independent ongoing service improvement and business transformation partner that delivers professional solutions. Through our services, our people have the opportunity to enable organisations to better align their IT services to business needs. This has the effect of helping the organisation improve the services they offer as well as their bottom line.

BENEFITS OF JOINING PINK ELEPHANT

  • You’ll get the pride (and bragging rights!) that come with working for a recognised IT industry leader,
  • You’ll join a positive work environment where employees are encouraged to achieve their full potential towards future career opportunities,
  • You’ll get company-sponsored certification in ITIL (Information Technology Infrastructure Library).
Career Search

Sound good to you?

Why don’t you explore your
potential with Pink Elephant?

Below is a list of all of the current vacancies we have right now.
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Marketing Manager

Main Responsibilities:

  • Management of all marketing related activities
  • Co-ordinating marketing campaigns which in turn drive sales activities
  • Creation and publication of all marketing material in line with approved marketing plans
  • Planning and implementing promotional campaigns
  • Overseeing the company’s marketing budget
  • Manage and improve lead generation through marketing intitiatives as well as measuring results
  • Overall responsibility for brand management and corporate identity
  • Preparing online and print marketing campaigns
  • Monitor and report on effectiveness of marketing communications
  • Maintain effective internal communications to ensure that all relevant company functions are kept informed of marketing objectives
  • Management of company marketing collateral
  • Competitor analysis and research
  • Management of company website
  • Manage SEO and SEM activities
  • Event planning and management

 

Adhoc Responsilities:

  • Assist with education products
  • Assist with logistics functions
  • Assist with course schedule
  • Assist with sales when required

 

Skills/Experience Required

  • Strong analytical and project management skills
  • Deep understanding of Pink Elephant’s products and services
  • Strong effective communicator
  • Ability to prioritize
  • Excellent communication skills
  • Ability to initiate/manage cross-functional teams and multi-disciplinary projects
  • Strong interpersonal skills and networking skills
  • Excellent organisation skills
  • Time management and reliability
  • Relationship management skills
  • Creative skills
  • Industry and market knowledge

 

Required Qualifications

Relevant Marketing Degree

 

The successful candidate must be:

  • Quick learner
  • Enthusiastic
  • Reliable
  • Knowledgeable about marketing disciplines

 

Additional Requirements:

  • Social media skills will be an added advantage
  • Project management skills will be an added advantage

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IT Service Management Consultant / Trainer

Position:      IT Service Management Consultant / Trainer

Key Tasks And Responsibilities

Consultant:

  • Lead and manage ITSM driven improvement initiatives for Clients.
  • Conduct process maturity and capability assessments based on best practice frameworks like ITIL, models like CMMI and standards like ISO/IEC 15504
  • Design of roadmaps to plan ITSM process implementation and improvement programs.
  • Facilitate and manage projects to drive service and process improvement/implementation initiatives.
  • Assisting clients to develop clear strategic plans to address people, process and technology issues associated with relevant Pink Elephant engagements
  • Function in an advisory capacity both internally and externally, driving innovation and enhancing the capability of Pink Elephant’s consultancy practice.
  • Enhance the credibility of Pink Elephant through thought leadership and industry recognition.
  • Ability to create / develop solutions, alongside other operations team members, to meet client needs
  • Actively supports the Pink Elephant corporate strategy i.e. through delivery excellence, providing opportunities for other Pink Elephant business units.
  • Working to tight deadlines so as to meet objectives of Pink Elephant and its Clients
  • Meet or exceed qualitative and quantitative Key Performance indicators for Consultant performance

Trainer:

  • Facilitation and delivery of training/workhops inline with the needs of the class, while taking into consideration the spefic needs of individual delegates.
  • Delivery of training across mediums such as instructor led, web-based and virtual clasroom
  • Customoisation of training material and delivery to facilitate client learning objectives
  • Identify opportunities to innovate and improve on classroom performance and the client experience.
  • Facilitate knowledge transfer for internaly and externaly through one-on-one mentoring
  • Meet or exceed qualitative and quantitative Key Performance indicators for Trainer performance
  • Focus on maintianing the status of a subject matter expert through the adoption of learning and certification renewal programs.

PROFESSIONAL/TECHNICAL EXPERTISE

Skill/Knowledge Requiremets (academic, technical, professional)

Essential

  • Graduate qualified or relevant industry experience
  • Minimum of five points on the ITIL qualification scheme
  • Full clean driving licence

Desirable:

  • ITIL Service Management Expert qualification
  • Project Management (PRINCE 2, Agile)
  • COBIT 5 Foundation

Experience Required

Essential:        

  • Minimum of three years IT service management Consulting/Training
  • Outstanding presentation skills
  • Exceptional oral and written communication skills
  • The ability and willingness to travel throughout South Africa predominantly, as well as the whole of Africa and sometimes worldwide when required

Desirable:        

  • Experience of all aspects of IT Service Management
  • Demonstrated full responsibility for IT service management processes or projects
  • Breadth and depth of experience in IT service management business environments
  • PRINCE2, Agile, SDI, COBIT, ISO 20000 and/or technical certifications will be an advantage
  • Recognised externally with in the Industry as either a specialist or leader in a relevant subject matter
  • Member of relevant external bodies e.g. ITSMF, ITSMI, COBIT

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Service Desk Analyst – Remote Support

Position:         Service Desk Analyst – Remote Support

Main Responsibilities:

  • Administer calls in accordance with the agreed processes on a daily basis
  • Quality assure all calls administered
  • Provide timely feedback to all requisite stakeholder (written and verbal)
  • Resolve calls remotely – this is an absolute key objective of the position
  • Provide a professional and efficient (first) interface between the company and our Customers
  • Follow-up and follow through daily on commitments made to the customer.
  • Update Call Logging System, with professional, meaningful and descriptive communications to the customer.
  • Ensure that the required approval is obtained from the customer before a call is put into Feedback or Customer-Agreed.
  • Ensure communications skills, both verbal and written and listening skills are professional.
  • Ensure the customer understands the solution to his/her problem before closing the call.
  • Ensure that the solution to the problem is communicated to the client via email or verbally before the call is resolved.
  • Must ensure the processes defined for the environment are complied with.
  • Identify and document gaps and/or inaccuracies and/or better ways of working with respect to SOPs.
  • For each call allocated to you, you are accountable and responsible for incident management (as per ITIL), including, but not limited to:
  • The verification of the accuracy of the call classification against SLA
  • The verification of the accuracy of user information contained in the call logging system
  • The verification of the quality of feedback contained in the call records
  • Ensuring zero call failures
  • Ensuring the number of calls in “feedback” and “customer agreed” status converges on zero
  • Ensuring the number of calls in “admin” status converges on zero each day
  • Ensuring requisite feedback is given to the customer before call closure
  • Identifying and escalating problems based on repeat calls being logged to the Service Desk Team Leader
  • Ensure breach reports are produced and submitted timely for all calls which have failed SLA
  • Manage calls through the call life cycles in accordance with SLA, most notably, calls which:
  • Run the risk of failing
  • Have been put in feedback status
  • Have been put in admin status
  • Have been put in customer agreed status
  • Continuously increase the number of calls being resolved through first line resolution
  • In each and every instance you encounter a technical problem which you cannot resolve within at most 25% of the allocated SLA time, ensure the problem is escalated to the relevant technical expert via your line manager
  • In each and every instance you have problems using SMS to remotely connect to a user’s machine, this must be escalated to the relevant technical expert via your line manager, at the same time logging a related task in the Call Logging System.
  • Conduct peer Service Desk Quality Assurance assessments with your allocated group.
  • Ensuring growth of own knowledge
  • Assisting team members to gain experience and to improve skills, et al

 Technical Requirements:

  • Demonstrated knowledge in the support of servers, workstations, and related components
  • Core understanding of networking (IP, WINS, DHCP, DNS, etc.)
  • Fluent in the following applications:
  • MS-Office, MS-Outlook, Symantec Backup Exec, Symantec EndPoint Protection, Symantec System Recovery, Citrix Go-To-Assist
  • Detailed knowledge and experience with the following:
  • MS-Active Directory
  • MS-Windows Server
  • MS-Windows XP Professional
  • MS-Windows Terminal Server
  • Detailed experience with preferably one or more of the following:
  • MS-Exchange Server
  • MS-SQL Server
  • MS-IIS Server
  • Citrix Metaframe

 Skills/Experience Required

  • Matric
  • At least 2 years’ service desk experience
  • Two years working in a remote support environment troubleshooting and resolving issues in a multi-server network environment
  • Experience working directly with technical managers as well as technical and non-technical end users
  • A+ and N+ and Server+ and MCSA or MCSE
  • ITIL V3 qualification
  • Business writing skills
  • Business communication skills
  • Troubleshooting skills
  • Client communication/relationship management
  • Performance Monitoring (intermediate)
  • Quality assurance skills
  • Risk Assessment
  • Technology Concepts (Basic)
  • A tertiary qualification related to IT would be advantageous.

Key Abilities:

  • All skill requirements must be very good to excellent
  • Professional and positive demeanour
  • Organized: able to manage and complete multiple projects simultaneously
  • Detail Oriented: able to apply consistency throughout the work product
  • Efficient: effective at producing required results in a short amount of time
  • Strong communication: both written and orally (consistent, efficient, and effective)
  • Follow directions yet applies judgment and can be flexible
  • Team member yet knows when to work independently
  • Independent: with the ability to effectively work unsupervised
  • Pro-active: able to note things that need to be done without being prompted and proactively address them
  • Stamina to maintain attention to detail despite interruptions
  • Vision to read printed materials and a computer screen
  • Hearing and speech to communicate in person and over the telephone
  • Possess reliable transportation to work outside of standard work hours when needed
  • Client centric – always placing the customer first
  • Logical, systematic, persistent, enthusiastic and self-confident
  • Self-starter and have the ability to take initiatives
  • Assertive

The successful candidate must be:

  • Outgoing, confident and pleasant
  • Enthusiastic and enjoy dealing with people
  • Well presented
  • Patient and professional in dealing with difficult people
  • Well organised and efficient
  • Able to work on initiative

Performance Factors:

  • Ability to efficiently and effectively perform the technical requirements
  • Solid troubleshooting, problem solving, and analytical skills
  • Ability to prioritize effectively and work with a sense of urgency
  • Ability to work independently with a significant “attention to detail”
  • Ability to manage issues and effectively complete tasks in a timely fashion
  • Ability to work under pressure
  • Excellent pro-active verbal and written communication skills
  • Effectively communicates with teammates and managers re: workflow, scheduling, and ETA’s
  • Consistently provides high quality of work
  • Meets or exceeds the established metrics for the position

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Service Desk Analyst 24/7

Position:         Service Desk Analyst 24/7

 Main Responsibilities:

  • Provide 1st and 2nd line support
  • Follow-up and follow through daily on commitments made to the customer
  • Update Call Logging System, with professional, meaningful and descriptive communications to the customer
  • Ensure that the required approval is obtained from the customer before a call is put into Feedback or Cust-Agreed
  • Ensure communications skills, both verbal and written and listening skills are professional
  • Ensure the customer understands the solution to his/her problem before closing the call.
  • Ensure that the solution to the problem is communicated to the client via email or verbally before the call is resolved.
  • Must ensure the processes defined for the environment are complied with.
  • Identify and document gaps and/or inaccuracies and/or better ways of working with respect to SOPs.
  • For each call allocated to you, you are accountable and responsible for incident management (as per ITIL), including, but not limited to:
  • The verification of the accuracy of the call classification against SLA
  • The verification of the accuracy of user information contained in the call logging system
  • The verification of the quality of feedback contained in the call records
  • Ensuring zero call failures
  • Ensuring the number of calls in “feedback” and “customer agreed” status converges on zero
  • Ensuring the number of calls in “admin” status converges on zero each day
  • Ensuring requisite feedback is given to the customer before call closure
  • Identifying and escalating problems based on repeat calls being logged to the Service Desk Team Leader
  • Ensure breach reports are produced and submitted timely for all calls which have failed SLA
  • Manage calls through the call life cycles in accordance with SLA, most notably, calls which:
  • Run the risk of failing
  • Have been put in feedback status
  • Have been put in admin status
  • Have been put in customer agreed status
  • Continuously increase the number of calls being resolved through first line resolution
  • In each and every instance you encounter a technical problem which you cannot resolve within at most 25% of the allocated SLA time, ensure the problem is escalated to the relevant technical expert via your line manager
  • In each and every instance you have problems using SMS to remotely connect to a user’s machine, this must be escalated to the relevant technical expert via your line manager, at the same time logging a related task in the Call Logging System.
  • Conduct peer Service Desk Quality Assurance assessments with your allocated group.
  • Ensuring growth of own knowledge.

Skills/Experience Required

  • Minimum 2 years experience in related field
  • Excellent telephone etiquette
  • Excellent general communication skills
  • Good computer skills
  • Own Transport

Required Qualifications

  • A+
  • N+

The successful candidate must be:

  • Outgoing, confident and pleasant
  • Must be able to work shifts
  • Flexible
  • Enthusiastic and enjoy dealing with people
  • Well presented
  • Patient and professional in dealing with difficult people
  • Well organised and efficient
  • Able to work on initiative

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New Business Development Specialist

Position:              New Business Development Specialist

 Main Responsibilities:

  • New business development
  • Actively pursue opportunities across PINK ELEPHANT’s full range of products and services.
  • Develop / execute strategic account plans and tactics to build relationships, develop early cycle business opportunities, increase account penetration, deliver strategic value and schedule regular business reviews with the client.
  • Achieve revenue and margin objectives with all assigned accounts to ensure growth and maximum profitability for PINK ELEPHANT.
  • Consistently reviews/evaluates account/action plans, marketing activities, programs, etc in conjunction with the Account Manager, and modifies as needed.
  • Exercise good judgement in utilising PINK ELEPHANT personnel, funds and other resources in building relationships, creating opportunities and winning deals.
  • Effectively interact and engage with the PINK ELEPHANT Product Leads, Sales Manager, and team to provide appropriate solutions for PINK ELEPHANT customers.
  • Maintain up-to-date knowledge of competitor’s products, programs and pricing.
  • Monitor industry/market trends and developments.
  • Demonstrate adequate knowledge and effective use of PINK ELEPHANT products, programs, systems and solutions and pricing.
  • Understand and articulate all the PINK ELEPHANT Solution Sets positioning and messaging and its solution / service offerings; proactively identifies and develops opportunities that address a client’s business drivers through the Solution Set’s value proposition.
  • Display high level of negotiation skills in the process of converting opportunities to revenue.
  • Identify and cultivate professional business relationships within accounts.
  • Continuously work with all levels of management to strengthen and grow business relationships, thereby elevating PINK ELEPHANT’s status within our customer base.
  • Utilise different networking options effectively (meetings, joint planning, entertainment, etc.), to build productive internal/external relations.
  • Maintain and develop competitive/industry contacts to keep up with trends, changes and opportunities.

Skills/Experience Required

  • Own transport essential
  • Strong sales background with proven record (NBD)
  • Strong effective communicator
  • Ability to prioritize
  • Excellent communication skills
  • Strong interpersonal skills and networking skills
  • Industry and market knowledge

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Call Tracker

Position:         Call Tracker

 Main Responsibilities:

  • Administer calls in accordance with the agreed processes on a daily basis
  • Quality assure all calls administered
  • Provide timely feedback to all requisite stakeholder (written and verbal)
  • Manage all open calls with regards to the agreed applicable SLA
  • Follow-up and follow through daily on commitments made to the customer
  • Update Call Logging System, with professional, meaningful and descriptive communications to the customer and the assignees responsible for resolving the call
  • Ensure that the customer understands the solution to his /her problem before closing the call
  • Ensure that the required approval is obtained from the customer before a call is put into Feedback or Customer -Agreed
  • Ensure communications skills, both verbal and written and listening skills are professional
  • Must ensure the processes defined for the environment are complied with
  • Identify and document gaps and/or inaccuracies and/or better ways of working with respect to SOPs
  • Ensuring the priority 1 SMS’s sent to the customer are appropriate, accurate, meaningful and complies with the agreed SMS template
  • For each call allocated to you, you are accountable and responsible for incident management (as per ITIL), including, but not limited to:
  • Ensuring zero call failures
  • Ensure breach reports are produced and submitted timely for all calls which have failed SLA
  • Monitoring incidents that have been passed on to the support groups to ensure targets are met
  • Obtain updates from any assignee working on a specific request
  • Pro-actively inform all stakeholders of updates on incidents
  • Update call logging system with own correspondence and actions carried out on each incident
  • Identifying and escalating problems based on repeat calls being logged to the Service Desk team leader
  • Escalating incidents where no or insufficient action has been taken, to the Service Desk team leader
  • Maintain an awareness with relevant stakeholders of escalated incidents where NO or Insufficient action has been taken
  • Manage calls , i.e. escalated and communicated with technical support staff, through the call life cycle in accordance with SLA, most notable, calls which:
  • Run the risk of failing
  • Have been put in feedback status
  • Have been put in admin status
  • Have been put in customer agreed status
  • Ensuring growth of own knowledge.
  • Conduct peer Service Desk Quality Assurance assessments with your allocated group

Skills/Experience Required

  • Minimum 1 Year experience in similar role

Required Qualifications

  • A+
  • N+

The successful candidate must be:

  • Outgoing, confident and pleasant
  • Enthusiastic and enjoy dealing with people
  • Well presented
  • Patient and professional in dealing with difficult people
  • Well organised and efficient
  • Able to work on initiative

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Service Desk Analyst (European Language)

Position:         Service Desk Analyst (European Language)

                        (Czech, German, Polish, Dutch, Italian, Spanish)


Main Responsibilities:

  • Provide 1st technical support
  • Follow-up and follow through daily on commitments made to the customer
  • Update Call Logging System, with professional, meaningful and descriptive communications to the customer
  • Ensure that the required approval is obtained from the customer before a call is put into Feedback or Cust-Agreed
  • Ensure communications skills, both verbal and written and listening skills are professional
  • Ensure the customer understands the solution to his/her problem before closing the call.
  • Ensure that the solution to the problem is communicated to the client via email or verbally before the call is resolved.
  • Must ensure the processes defined for the environment are complied with.
  • Identify and document gaps and/or inaccuracies and/or better ways of working with respect to SOPs.
  • For each call allocated to you, you are accountable and responsible for incident management (as per ITIL), including, but not limited to:
  • The verification of the accuracy of the call classification against SLA
  • The verification of the accuracy of user information contained in the call logging system
  • The verification of the quality of feedback contained in the call records
  • Ensuring zero call failures
  • Ensuring the number of calls in “feedback” and “customer agreed” status converges on zero
  • Ensuring the number of calls in “admin” status converges on zero each day
  • Ensuring requisite feedback is given to the customer before call closure
  • Identifying and escalating problems based on repeat calls being logged to the Service Desk Team Leader
  • Ensure breach reports are produced and submitted timely for all calls which have failed SLA
  • Manage calls through the call life cycles in accordance with SLA, most notably, calls which:
  • Run the risk of failing
  • Have been put in feedback status
  • Have been put in admin status
  • Have been put in customer agreed status
  • Continuously increase the number of calls being resolved through first line resolution
  • In each and every instance you encounter a technical problem which you cannot resolve within at most 25% of the allocated SLA time, ensure the problem is escalated to the relevant technical expert via your line manager
  • In each and every instance you have problems using SMS to remotely connect to a user’s machine, this must be escalated to the relevant technical expert via your line manager, at the same time logging a related task in the Call Logging System.
  • Conduct peer Service Desk Quality Assurance assessments with your allocated group.
  • Ensuring growth of own knowledge.

Skills/Experience Required

  • Minimum 2 years experience in related field
  • Excellent telephone etiquette
  • Excellent general communication skills
  • Good computer skills

Required Qualifications

  • A+
  • N+

The successful candidate must be:

  • Outgoing, confident and pleasant
  • Must be able to work shifts
  • Flexible
  • Enthusiastic and enjoy dealing with people
  • Well presented
  • Patient and professional in dealing with difficult people
  • Well organised and efficient
  • Able to work on initiative

APPLY FOR THIS POSITION

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Senior Developer

Pink Elephant is looking for an experienced Senior Developer to deliver high-end solutions to internal and external clients.

As a Senior Developer / Consultant, you’ll be the difference between a customer’s requirements and an excellent software solution. You are analytical, communicative, have a strong knowledge of and affinity with (model driven) software development, and enjoy working in varied roles on projects. You’ll visit our customers and find out everything you can about their problems, and propose a solution based on your knowledge of our platform.

Main Responsibilities:

  • Design and analyse business processes in varied areas such as Insurance or Healthcare, and you translate these into functional and technical software specifications using Agile methodologies
  • Develop software in close contact with your customers and team, using Mendix, our Model Driven Development platform
  • Get involved with testing and release management of our software solutions
  • Occasionally use technical skills such as Java to expand on our platform capabilities
  • Contribute to the success of your projects with solid, quality software design and ensuring you always meet our customer requirements
  • Solution development in accordance to departmental System Development Life Cycle / Release and Deployment Management
  • Preventative System maintenance
  • Execute solution delivery in accordance with customer requirements
  • Provide Mendix System Support
  • Provide Mendix System training

Skills and Knowledge Required:

  • 3 – 5 Years Software Development (Mendix Development, HP Service Manager, Service Now, Remedy, HEAT and CA Unicenter)
  • Communication Skills (Verbal and Written)
  • Presentation Skills
  • Interpersonal Skills
  • ITIL Experience/ Knowledge
  • Understanding of the Service Desk Environment
  • Object oriented / model driven software development
  • Any of the following is a bonus: SQL / Javascript / HTML / CSS / XML / IIS / Server management / Data security / Oracle / TMAP / Web services (SOAP)

Medical Aid

RA

If you are interested please contact Pink Elephant’s HR Department on 011 656 0020 or email hr@pinkelephant.co.za.

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