+27 087 405 5715     info.africa@pinkelephant.co.za

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Yay! This is such an exciting time to be at Pink Elephant. Throughout our rich history, we have been a major driving force on the world stage introducing ITIL® and IT management best practices through our main service lines of education, consulting, automation, managed service and people.

This continued innovation and success is attributable to our people. We believe that without our Pinkers, none of this would have been possible.

We are an independent ongoing service improvement and business transformation partner that delivers professional solutions. Through our services, our people have the opportunity to enable organisations to better align their IT services to business needs. This has the effect of helping the organisation improve the services they offer as well as their bottom line.

BENEFITS OF JOINING PINK ELEPHANT

  • You’ll get the pride (and bragging rights!) that come with working for a recognised IT industry leader,
  • You’ll join a positive work environment where employees are encouraged to achieve their full potential towards future career opportunities,
  • You’ll get company-sponsored certification in ITIL (Information Technology Infrastructure Library).
Career Search

Sound good to you?

Why don’t you explore your
potential with Pink Elephant?

Below is a list of all of the current vacancies we have right now.
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Marketing Officer

Main Responsibilities:

  • Management of all marketing related activities
  • Co-ordinating marketing campaigns which in turn drive sales activities
  • Creation and publication of all marketing material in line with approved  marketing plans
  • Planning and implementing promotional campaigns
  • Overseeing the company’s marketing budget
  • Manage and improve lead generation through marketing intitiatives as well as measuring results
  • Overall responsibility for brand management and corporate identity
  • Preparing online and print marketing campaigns
  • Monitor and report on effectiveness of marketing communications
  • Maintain effective internal communications to ensure that all relevant company functions are kept informed of marketing objectives
  • Management of company marketing collateral
  • Competitor analysis and research
  • Management of company website
  • Manage SEO and SEM activities
  • Event  planning and management

Adhoc Responsilities:

  • Assist with education products
  • Assist with logistics functions
  • Assist with course schedule
  • Assist with sales when required

Skills/Experience Required:

  • Strong analytical and project management skills
  • Deep understanding of Pink Elephant’s products and services
  • Strong effective communicator
  • Ability to prioritize
  • Excellent communication skills
  • Ability to initiate/manage cross-functional teams and multi-disciplinary projects
  • Strong interpersonal skills and networking skills
  • Excellent organisation skills
  • Time management and reliability
  • Relationship management skills
  • Creative skills
  • Industry and market knowledge

Required Qualifications:

  • Relevant Marketing Degree

The successful candidate must be:

  • Quick learner
  • Enthusiastic
  • Reliable
  • Knowledgeable about marketing disciplines

Additional Requirements:

  • Social media skills will be beneficial 
  • Project management skills will be an added advantage
  • WordPress skills an advantage

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Service Desk Manager

Main Responsibilities:

  • Deliver and maintain a high-quality fault logging and resolution for most Incidents and known problems
  • Deliver High-Quality first and second level support
  • Focus on call answering and first-level resolution KPIs – Continuous development
  • Deliver  highest possible first level resolution (90%+ to be resolved within the Service Centre)
  • Deliver high-quality call answering, logging and customer service facility
  • Deliver high-quality communications with Services Manager, Customer and IT during service interruptions to their system
  • Provide a regular communications presence to Services Manager, Customers and IT across the customers organisation to maintain a positive and accurate image of the Service Desk
  • Ensure that all incoming Incidents and requests are logged, diagnosed and escalated to appropriate and consistent quality standards
  • Provide suitable logging input to ensure accuracy of SLA and service performance reporting
  • Co-ordinate Service Desk Staff to ensure accurate and appropriate communications during Incidents and Service Outages
  • Liaise and work with the Services Manager to escalate Major Incidents and contribute to Problem Management reviews and process
  • Aim to deliver quality response and fix services in line with IT Target SLAs
  • Provide suitable logging input to ensure accuracy of SLA and service performance reporting
  • Liaise with Services Manager to review SLA performance – Weekly client meetings
  • Attend montly Service review meetings with customer
  • Deliver Service Desk Service and manage Service Desk Staff
  • Maintain a stimulating and learning working environment for Service Desk Staff
  • Identify training needs for First Level staff and liaise with Services Manager to develop suitable programs
  • Implement suitable training (e.g. skills transfer) to develop individuals and meet Customer Service needs
  • Work with Services manager to develop individual KPIs for all staff to meet Customer Service needs
  • Work with Services manager to ensure that all relevant skills, knowledge, tools and processes are in place to meet Customer Service needs
  • Work with Services Manager to identify a development programme to ensure that all staff are able to continually develop skills and career opportunities
  • Implement a regular internal communications schedule – Service Desk meetings, updates on new systems and resolutions etc
  • Mentor and coach team leaders when required

Adhoc Responsilities:

  • Service Management Tool Reporting
  • Mentor and train new employees
  • Promote a Service Culture within the team

Skills/Experience Required

  • 3 – 5 years’ experience on an IT Service Desk
  • Previous Leadership/Management experience
  • Excellent telephone etiquette
  • Excellent general communication skills
  • Excellent knowledge of Service Desk activities
  • Understanding of ITIL principals
  • Advanced desktop support knowledge

Required Qualifications

  • A+/N+
  • ITIL® V3 foundation
  • ITIL® V3 Intermediate:  Service Operation/Operational Support and Analysis
  • SDM – Service Desk Manager Certified

The successful candidate must be:

  • Able to work independently with a great attention to detail
  • Able to provide leadership to the team
  • Results oriented with personal accountability
  • Service oriented, adaptable and resilient
  • Ability to work in a team environment
  • Strong analytical and problem solving skills
  • Attention to detail
  • Pro-active, strong self-starter
  • Good communication skills
  • Ability to operate at different levels within the organization

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Dutch Service Desk Analyst

Main Responsibilities:

  • 1st and 2nd line IT and Technical support
  • Logging and tracking of incidents and requests
  • Logging and communicating all incidents to customers and IT
  • Remote support
  • Troubleshooting skills – office desktop and applications
  • Troubleshooting of Network Related issues (Especially pertaining to LAN; WAN and Telkom related issues)
  • Assist with Printer issues
  • Ability to provide first time resolution by using available tools
  • Identification and escalation of re-occurring problems and incidents, identify trends
  • Follow up on priority calls

Skills/Experience Required:

  • 2-3 years previous experience in IT
  • Any previous IT Service Desk experience
  • Excellent telephone etiquette
  • Excellent general communication skills
  • Good working knowledge of MS Office & Windows XP/Windows7
  • ITIL Foundation v 3 / Good understand of ITIL (advantageous)
  • 18- 24 months in the Customer Service industry or IT Service Desk experience
  • Advanced desktop support knowledge and strong technical abilities
  • Strong network related background
  • Knowledge of Service Desk activities an advantage
  • Cosima, HP Service Manager, Cherwell, Service Now or Remedy Service Desk suite knowledge an advantage

Minimum Qualifications:

  • Grade 12 – subjects Computer Science
  • MCITP or MCP
  • A+
  • N+
  • ITIL V3 Foundation would be an advantage
  • Studying towards CCNA/CCNP would be an advantage

The successful candidate must:

  • Have strong communication skills. A high command of the English language both written and verbal is essential
  • Able to operate as a good team player
  • Be strong in attention to detail and accuracy
  • Have Initiative
  • Have good people skills
  • Have high levels of professionalism
  • Be punctual
  • Be a quick learner
  • Must have own vehicle
  • Must be able to work shifts
  • Have drive and energetic
  • Has an analytical and logical ‘mindset’ when dealing with issues. Demonstrate clear purpose, enthusiasm and commitment

Additional Requirements (Customer Depended):

  • Candidate Should speak, write Dutch. Multiligual will be an advantage
  • International Service Desk experience (European customers)

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Service Desk Analyst 24/7

Main Responsibilities:

  • 1st and 2nd line IT and Technical support
  • Logging and tracking of incidents and requests
  • Logging and communicating all incidents to customers and IT
  • Remote support
  • Troubleshooting skills – office desktop and applications
  • Troubleshooting of Network Related issues (Especially pertaining to LAN; WAN and Telkom related issues)
  • Assist with Printer issues
  • Ability to provide first time resolution by using available tools
  • Identification and escalation of re-occurring problems and incidents, identify trends
  • Follow up on priority calls

Skills/Experience Required:

  • 2-3 years previous experience in IT
  • Any previous IT Service Desk experience
  • Excellent telephone etiquette
  • Excellent general communication skills
  • Good working knowledge of MS Office & Windows XP/Windows7
  • ITIL Foundation v 3 / Good understand of ITIL (advantageous)
  • 18- 24 months in the Customer Service industry or IT Service Desk experience
  • Advanced desktop support knowledge and strong technical abilities
  • Strong network related background
  • Knowledge of Service Desk activities an advantage
  • Cosima, HP Service Manager, Cherwell, Service Now or Remedy Service Desk suite knowledge an advantage

Minimum Qualifications:

  • Grade 12 – subjects Computer Science
  • MCITP or MCP
  • A+
  • N+
  • ITIL V3 Foundation would be an advantage
  • Studying towards CCNA/CCNP would be an advantage

The successful candidate must:

  • Have strong communication skills. A high command of the English language both written and verbal is essential
  • Able to operate as a good team player
  • Be strong in attention to detail and accuracy
  • Have Initiative
  • Have good people skills
  • Have high levels of professionalism
  • Be punctual
  • Be a quick learner
  • Must have own vehicle
  • Must be able to work shifts
  • Have drive and energetic
  • Has an analytical and logical ‘mindset’ when dealing with issues. Demonstrate clear purpose, enthusiasm and commitment

Additional Requirements (Customer Depended):

  • International Service Desk experience (European customers)

APPLY FOR THIS POSITION

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Education Inside Sales Administrator

The Education Inside Sales Administrator (EIS) plays a fundamental role in achieving customer acquisition and revenue growth objectives. The administrator must be comfortable making high volumes of calls/emails/quotes per day, working with Pink Elephant Management, generating interest in the products, qualifying prospects and closing sales.

Responsibilities:

  • The primary role for the Education Inside Sales Administrator is to create and send customer training quotations, obtain the necessary booking information and confirm payment thereof. All documents are to be uploaded to Sharepoint and Salesforce.
    • This will be done for:
      • All leads on the Info.africa email inbox
      • All incoming education related sales calls
      • By request from the New Business Development Specialist or Sales Manager           
  • The EIS Administrator will be expected to contact prospective customers with the ability to explain details of the different courses offered and convince them to buy the products.
  • The EIS Administrator will need to understand the customer needs and requirements specifically aligned to Pink Elephant’s education portfolio.
  • The EIS Administrator should also demonstrate a varied understanding of Pink Elephant’s entire portfolio to enable the greater Sales team while making efforts to achieve the overall sales targets
  • Close routine education sales and play a role in achieving quotas
  • Route qualified opportunities to the appropriate Business Development Specialists via the Sales Manager for further development and closure
  • The expectation for EIS Administrators is to provide rapid/same business day response to all clients; accurate assistance.
  • The EIA Administrator must be comfortable with high volumes of administration through daily sales updates in the CRM system and daily update reports to the Sales Manager on quotes created/deals closed.
  • Operate the CRM system (Salesforce) and central repository (Sharepoint) and ensure valid and accurate information is available with the company
  • Establish friendly relations with customers and maintain ongoing relations with the customers/ procurement customer teams / Training Facilitators
  • They manage a database of potential customers and contact them regularly
  • They note down the suggestions and complaints made by the customers and report them to the Sales Manager and Education Manager for future improvements
  • Research the market for new competitive products introduced and the marketing strategies adopted by competitors
  • This is a dual role to the Sales Bid Administrator role

Key abilities Required:

  • Proven inside sales experience
  • Track record of over-achieving quota
  • Strong phone presence and experience dialling dozens of calls per day
  • Proficient with corporate products
  • Experience working with Salesforce.com or similar CRM
  • Excellent English verbal and written communications skills
  • Strong listening skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Own Transport essential

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New Business Development Specialist – Managed IT Services

We are searching for a dynamic, driven and dedicated sales professional to grow our IT services and technology business. The new Business Development Specialist will be responsible for identifying and closing new opportunities consistent with client goals and objectives. This position requires the ability to successfully prospect for new sales opportunities in the small, mid-market and enterprise account sectors across various vertical markets. This includes maintaining excellent relationships with our clients. The successful candidate should be able to use solution selling skills to clearly understand customers’ business requirements and recommend the Pink Elephant services solution that will solve their business issues. Preferred candidate will have prior experience selling managed services and / or advanced technology solutions.

Main Responsibilities:
New business development and prospecting for new business
Account Management of existing client base
Achieve revenue and margin objectives with all assigned accounts to ensure growth and maximum profitability for Pink Elephant. Achieve weekly, monthly, quarterly and annual sales quota.
Actively pursue opportunities across Pink Elephant’s full range of products and services.
Obtain a firm understanding of Pink Elephants services portfolio and our unique market differentiators
Display competency in solution selling, across Pink Elephants portfolio
Bring existing contacts and build new relationships with prospects that are C Level executives
Maintain and develop competitive/industry contacts to keep up with trends, changes and opportunities.
Conduct sales visits
Conduct corporate presentations
Prepare sales proposals
Present sales agreements and contracts
Close sales agreements and contracts
Facilitate and lead project kick-off meeting with delivery team
Ensure a smooth transition from sales to the service delivery team
Track and record activity on accounts and close deals to meet these targets
Forecast sales targets and ensure they are met
Develop / execute strategic account plans and tactics to build relationships, develop early cycle business opportunities, increase account penetration, deliver strategic value and schedule regular business reviews with the client.
Maintain up-to-date knowledge of competitor’s products, programs and pricing.
Monitor industry/market trends and developments.
Display high level of negotiation skills in the process of converting opportunities to revenue
Update Pink Elephant’s management team on sales progress and forecast
Provide creative ideas on how to drive more sales and have result oriented approach
Effectively interact and engage with the Pink Elephant Product Leads, Sales Manager, and team to provide appropriate solutions for Pink Elephant customers.
Utilise different networking options effectively (meetings, joint planning, entertainment, etc.), to build productive internal/external relations.

Skills/Experience Required:
Own transport essential
IT Service Management knowledge essential
Solution Sales orientated
Practical understanding of IT Operations
Strong sales background with proven record (NBD)
Strong effective communicator
Ability to prioritize
Excellent communication skills
Strong interpersonal skills and networking skills
Industry and market knowledge

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IT Service Management Consultant

Key Tasks And Responsibilities:

Consultant:

  • Lead and manage ITSM driven improvement initiatives for Clients.
  • Conduct process maturity and capability assessments based on best practice frameworks like ITIL, models like CMMI and standards like ISO/IEC 15504
  • Design of roadmaps to plan ITSM process implementation and improvement programs.
  • Facilitate and manage projects to drive service and process improvement/implementation initiatives.
  • Assisting clients to develop clear strategic plans to address people, process and technology issues associated with relevant Pink Elephant engagements
  • Function in an advisory capacity both internally and externally, driving innovation and enhancing the capability of Pink Elephant’s consultancy practice.
  • Enhance the credibility of Pink Elephant through thought leadership and industry recognition.
  • Ability to create / develop solutions, alongside other operations team members, to meet client needs
  • Actively supports the Pink Elephant corporate strategy i.e. through delivery excellence, providing opportunities for other Pink Elephant business units.
  • Working to tight deadlines so as to meet objectives of Pink Elephant and its Clients
  • Meet or exceed qualitative and quantitative Key Performance indicators for Consultant performance

Professional/Technical Expertise:

Skill/Knowledge Requiremets (academic, technical, professional)

Essential:

  • Graduate qualified or relevant industry experience
  • Minimum of five points on the ITIL qualification scheme
  • Full clean driving licence

Desirable:

  • ITIL Service Management Expert qualification
  • Project Management (PRINCE 2, Agile)
  • COBIT 5 Foundation

Experience Required:

Essential:        

  • Minimum of three years IT Service Management Consulting
  • Extensive experience and knowledge of the Service Management Industry ranging from (but not limited to) ITIL, DevOps, Integrated Service Management, Project Management, Governance Standards (COBIT 5), ISO 20000/27000 exposure, Organisational Change Management, Business Relationship Management, Consulting Modules, Customer experience, etc.
  • Outstanding presentation skills
  • Exceptional oral and written communication skills
  • The ability and willingness to travel throughout South Africa predominantly, as well as the whole of Africa and sometimes worldwide when required

Desirable:        

  • Experience of all aspects of IT Service Management
  • Demonstrated full responsibility for IT Service Management processes or projects
  • Breadth and depth of experience in IT Service Management business environments
  • PRINCE2, Agile, SDI, COBIT, ISO 20000 and/or technical certifications will be an advantage
  • Recognised externally with in the Industry as either a specialist or leader in a relevant subject matter
  • Member of relevant external bodies e.g. ITSMF, ITSMI, COBIT

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