Intelligent Service Management – 4 Principles to Modernize IT Service and Operations Management

Today, IT is expected to take on a more strategic role, one that goes beyond support to create business value and move the innovation agenda forward. Yet IT departments are unable to fulfil this mandate having to cope with increased demands for support with lower budgets and headcount. If companies are to flip the odds…

Minimize the business impact of critical incidents with Freshservice On-Call Management

“Service outage! Help!” These words (or their variations), have preceded notable losses of millions and billions of dollars in the 21st century. From large corporations to SMBs, no one is immune to the effects of downtime – whether planned or unplanned. However, the earlier an issue is noticed, the faster it is acted upon and…

7 reasons why you need an Alert Management solution

As a modern enterprise your digital infrastructure – in all likelihood – is a multi-tiered, evolving, and expanding combination of services built on next-gen technologies. This dynamic configuration of servers, networks, applications, routers, etc. provides you with the agility to respond to rapidly changing customer demands. But it also tests the resilience of your digital…

The Most Important Privileged Accounts to Discover & Why

Privileged accounts are a key part of the cyberattack chain and involved in almost every security breach today. Protecting privileged user accounts and, increasingly, machine accounts (non-human accounts) is a key priority for every security-conscious organization today, and central to addressing many regulatory requirements and enabling zero trust. Privileged account access can enable a threat…