The Most Important Privileged Accounts to Discover & Why

Privileged accounts are a key part of the cyberattack chain and involved in almost every security breach today. Protecting privileged user accounts and, increasingly, machine accounts (non-human accounts) is a key priority for every security-conscious organization today, and central to addressing many regulatory requirements and enabling zero trust. Privileged account access can enable a threat…

9 Common Change Management Mistakes (and How To Avoid Them)

Customer preferences are evolving just as quickly as technological advances! This can have a significant impact on your business and its internal operations. Such fast-paced evolution demands an equally agile change management function. Organizations that focus on the mechanics of change management but ignore the principles and intended outcomes are likely to make mistakes. But…

Leveraging AI for ITSM and ITOM Success.

In the era of digital workplaces, AI has emerged as a catalyst in enabling simplified, intelligent, and intuitive ITSM and ITOM environments. From increasing workflow automation, reducing IT staff workload to reducing downtime and outages, AI can help accelerate your service delivery and provide meaningful business insight. Latest research from Freshworks and IDG on “Right-sizing…

Why cached credentials are causing account lockouts

Active Directory user accounts can get locked out due to a number of reasons, especially when working remotely. Windows systems can cache credentials for users. Yet, cached credentials causing account lockouts is a major problem for remote users. Cached Active Directory credentials To understand the purpose of cached credentials, let’s look at the normal login…

Not Even Superheroes Have the Power to Stay Off of Breached Password Lists

Batman or Spiderman? Superman or Thor? Flash or Falcon? The infatuation with and intense debate over Marvel and DC superhero and villain supremacy among comic book aficionados is a year-round musing, but always intensifies during the months when the latest movie hits the big screen. In conjunction with the new Loki (Marvel) series now streaming…

How To Set Up Your Service Desk – The People, Process, and Technology

Service Desk Defined The service desk acts as the primary support mechanism in organizations, managing customer contacts for assistance and access to services. Their primary purpose includes the following: Receiving and responding to requests for support across multiple communication channels Prioritizing the requested work based on its impact on the business Communication of incidents and…