8 Questions you need to ask about your Change Management process We are often confronted with a belief that selecting a service management toolset will magically instill the discipline of service management within an organisation. It has been said many time before but having a service management toolset, even a really good one, only allows…
Understanding ITIL® 4. ITIL® 4 expands on previous versions by providing a practical and flexible basis to support organisations on their journey to the new world of digital transformation. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a…
Save time and money with Specops uReset® now! Are password resets and account lockouts exhausting valuable IT resources? We have an easy, cost-saving solution for you: Want to know how much you can save? Contact us on info.africa@pinkelephant.co.za For more info on our Automation Services, click here. For more info on all our services or…
Pink Elephant voted best large training organisation in the Netherlands! Our Dutch colleagues took home GOLD in The Best Educator of the Netherlands (BOVNL) awards. On Thursday, January 9th of January 2020, the best Dutch training organisations from 2019 were again announced by Springest, the largest training comparison company in Europe. The Best Educator…
Self-Service isn’t Self-Serving! The Internet has transformed the way we shop – to the point where we take it for granted that a couple of clicks on a site such as Amazon will deliver a product to our doorstep the following day. It is easy to forget that the e-commerce world has had to learn…
Unify and Simplify Service Experiences for All Employees The award-winning Cherwell® Service Platform allows you to automate workflows, integrate systems, and improve employee productivity for departments inside and outside the traditional boundaries of IT. Their innovative solutions for HR, Security, PPM, and Facilities, combined with codeless configuration, provides a simple and cost-effective way to make…
Blacklisting weak and exposed passwords is crucial. Read this business case to learn why blacklisting weak and exposed passwords should be a critical part of making sure your organization’s password policy is successful: Specops Password Policy Business Case Specops Password Policy helps you increase password security in your Microsoft Active Directory environment. You can use…
5 Reasons Why Implementing ITSM is More Critical Now Than Ever Before. IT Service Management (ITSM) is the most widely followed paradigm for managing IT resources. Why do these organisations implement ITSM? Through a process-oriented approach, ITSM empowers IT teams to take a more structured approach to service management, increase transparency and accountability of the…
Cherwell introduces a Beyond Trust Integration! The BeyondTrust Integration mergeable application (mApp) provides functionality that enables secure, real-time remote support sessions. Using the mApp, CSM technicians and Customers can launch remote support sessions directly from CSM to encourage real-time collaboration and fast resolution of IT issues. Session details (ex: Chat conversation history) can then be…