Build a business case for Intelligent Service Management
BUILDING A BUSINESS CASE FOR INTELLIGENT SERVICE MANAGEMENT Traditional IT service management solutions often fall short when it comes to innovation. While legacy systems are tailor-made to perform one or two functions well today’s service management solutions...
Most in-demand ITSM skills for 2022
MOST IN-DEMAND ITSM SKILLS FOR 2022 According to Gartner, the global cloud ITSM market is expected to grow to over $12 billion by 2025. ITSM now is more important than ever (even more so, after the pandemic), and industry leaders agree. What does this mean for...
The role of Workforce Management in building future-ready support
THE ROLE OF WORKFORCE MANAGEMENT IN BUILDING FUTURE-READY SUPPORT 2 years into the pandemic, the business landscape has changed with the speed of light. While 74% of professionals expect remote work to become standard, managing a distributed workforce has its...
You need these 5 features in your ITSM chatbot
YOU NEED THESE 5 FEATURES IN YOUR ITSM CHATBOT With advances in AI, the obvious discussion arises, how to make work-life easier? How to minimize time spent on mundane tasks? How to save time and money while ensuring that your IT team is functioning as...