Microsoft Vulnerabilities Report 2022
THE ANNUAL MICROSOFT VULNERABILITIES REPORT IS HERE The ninth annual Microsoft Vulnerabilities Report returns to provide a digestible analysis of the current Microsoft vulnerabilities landscape — even after recent changes in vulnerability reporting. Two years ago,...Freshservice Service Management Benchmark Report | 2022
Freshservice Service Management Benchmark Report 2022
ESM: THE (R)EVOLUTION OF ITSM
ESM: THE (R)EVOLUTION OF ITSM In a recent study by leading IT analyst firm Enterprise Management Associates (EMA), 87% of organisations reported having some level of ESM (enterprise service management) deployment from their ITSM platform/team. What’s more,...
ITSM HANDBOOK FOR REMOTE WORKFORCE ENABLEMENT
ITSM HANDBOOK FOR REMOTE WORKFORCE ENABLEMENT The magnitude of IT and workforce disruption that’s taken place in recent weeks has tested the mettle of IT teams everywhere. As workers transition from office to home, staff are racing to deliver the tech and...