BE A SERVICE MANAGEMENT CHAMPION: EBOOK 3 – ESTABLISH THE BUSINESS IMPACT OF THE RIGHT ITSM

Numbers speak louder than words. Quantify the impact a new ITSM solution will have on your business. Let’s face it: gaining executive buy in means ensuring stakeholders and decision makers understand the direct, financial impact of your recommendations. Pulling those pieces together, though, and putting them through the lens of your organization’s unique needs and objectives can be challenging. Until now.

BE A SERVICE MANAGEMENT CHAMPION: EBOOK 4 – GAIN WIDESPREAD SUPPORT AND EXECUTIVE BUY-IN

Do you have the internal momentum to bring your ITSM proposal into reality? You’ve done the heavy lifting—not just identifying the holes in your existing ITSM solution but researching the right ITSM solution and creating meaningful positioning that simplifies justification. Now it’s time to take your work across the finish line and move from vision to reality.

PRIVILEGED ACCESS MANAGEMENT CHECKLIST

This PAM Checklist is the most thorough tool for holistically assessing your privileged access security needs and mapping them to modern privilege management solutions. It will help you identify where to begin your privileged access management project, how to progress to a better IT security posture, and what business outcomes to expect.

ENABLE & SECURE YOUR REMOTE WORKFORCE

IT departments are under incredible pressure to maintain the business productivity for an expanded remote workforce that may already be exponentially larger than it was just a few weeks ago. As many IT teams work overtime to enable remote workers, the risks of not maintaining security practices are also top of mind, with the acute awareness that threat actors are actively seeking opportunities to benefit from current circumstances.

ESM: THE (R)EVOLUTION OF ITSM

In a recent study by leading IT analyst firm Enterprise Management Associates (EMA), 87% of organisations reported having some level of ESM (enterprise service management) deployment from their ITSM platform/team. What’s more, given a healthy selection of possible responses, 38% rated the impact of supporting ESM as “transformational” on the relationship between IT and business stakeholders.