Why You Should Switch To A Modern Cloud-Based ITSM Solution.
Is my service desk investment paying off? Is my service desk delivering true business value? Are we incurring costs that are not under control? Are we able to leverage the service desk beyond IT use cases? If your current ITSM solution makes you question its true...
How to Set Up a Help Desk in 3 Phases | Guide
Recognised as the backbone of organisational support services, a well configured service desk significantly improves customer service and streamlines operational processes. This expert help desk guide provides a thorough walk-through to build your service desk from...
Customer Perception: How to Track and Improve It
Customer Perception: Definition, How to Track and Improve It Orininal article: https://www.freshworks.com/freshdesk/customer-support/customer-perception-blog/ Customer experience is key to gauge how your customers perceive your brand. The reaction that customers have...
Leveraging AI for ITSM and ITOM Success.
In the era of digital workplaces, AI has emerged as a catalyst in enabling simplified, intelligent, and intuitive ITSM and ITOM environments. From increasing workflow automation, reducing IT staff workload to reducing downtime and outages, AI can help accelerate your...