Today, IT is expected to take on a more strategic role, one that goes beyond support to create business value and move the innovation agenda forward. Yet IT departments are…
“Service outage! Help!” These words (or their variations), have preceded notable losses of millions and billions of dollars in the 21st century. From large corporations to SMBs, no one is…
In the last decade or so AI has gone from a buzzword to table stakes. Data reveals that organizations that have adopted AI into their service management strategy have begun…
As a modern enterprise your digital infrastructure – in all likelihood – is a multi-tiered, evolving, and expanding combination of services built on next-gen technologies. This dynamic configuration of servers,…
Customer service is hard. Measuring the value of good customer service is even harder. However, only if you have quantifiable data on how well your support team is doing can…
How to build a Customer Experience Strategy There are many moving parts in play when trying to explain, let alone execute, an exceptional customer experience. Therefore it truly takes a…
Turn offboarding woes into wows using Freshservice An employee’s last day at work is almost as significant as their first one. It commemorates all the learnings, experiences, and memories they…
Customer preferences are evolving just as quickly as technological advances! This can have a significant impact on your business and its internal operations. Such fast-paced evolution demands an equally agile…
In the era of digital workplaces, AI has emerged as a catalyst in enabling simplified, intelligent, and intuitive ITSM and ITOM environments. From increasing workflow automation, reducing IT staff workload…
Customer experience is key to gauge how your customers perceive your brand. The reaction that customers have in response to the way your company treats them is crucial. Businesses have…