How to build a Customer Experience Strategy
How to build a Customer Experience Strategy There are many moving parts in play when trying to explain, let alone execute, an exceptional customer experience. Therefore it truly takes a…
Turn offboarding woes into wows using Freshservice
Turn offboarding woes into wows using Freshservice An employee’s last day at work is almost as significant as their first one. It commemorates all the learnings, experiences, and memories they…
9 Common Change Management Mistakes (and How To Avoid Them)
Customer preferences are evolving just as quickly as technological advances! This can have a significant impact on your business and its internal operations. Such fast-paced evolution demands an equally agile…
Leveraging AI for ITSM and ITOM Success.
In the era of digital workplaces, AI has emerged as a catalyst in enabling simplified, intelligent, and intuitive ITSM and ITOM environments. From increasing workflow automation, reducing IT staff workload…
What Is Customer Perception And How Can Brands Track It
Customer experience is key to gauge how your customers perceive your brand. The reaction that customers have in response to the way your company treats them is crucial. Businesses have…
How To Set Up Your Service Desk – The People, Process, and Technology
Service Desk Defined The service desk acts as the primary support mechanism in organizations, managing customer contacts for assistance and access to services. Their primary purpose includes the following: Receiving…
Specops Software Survey: 48% of Businesses Do not Use a User Verification Policy for Password Reset Calls to IT Service Desks
Specops Software survey highlights social engineering vulnerabilities among IT service help desks. 48% of organizations do not have a user verification policy in place for incoming calls to IT service…