With the Oscars taking place over the weekend, Specops refreshed their breached password list and revealed the most popular movies used in leaked passwords. According to new research, which analyzed more than 800 million breached passwords – a subset of Specops Breached Password Protection, which contains over 2 billion passwords breached passwords – fan favorite…
Buying a modern service desk tool won’t solve all your problems in and of itself. Although these tools are designed to ensure general best practices are met, service desk tools must also be configured to address your organization’s specific essential protocols. In a recent Info-Tech research shows that tiered service desks with a first-tier generalist…
Remote team management has always been different for team managers and leaders. Not just challenging, but different. Not having the luxury to rub shoulders often and not having the liberty to have the entire team under one roof has compelled leaders to acquire new and innovative approaches to remote leadership. And while leadership styles and…
Don’t wait until 30 June 2021 to review your businesses compliance! We assist organisations to assess their POPI ACT readiness and provide fast track implementation assistance. Pink Elephant SA knows that taking time away from your business is not always feasible, so let us assist you and your organisation to get ready for the POPI…
Pink Elephant voted best large training organisation in the Netherlands! Our Dutch colleagues took home GOLD in The Best Educator of the Netherlands (BOVNL) awards. On Thursday, January 9th of January 2020, the best Dutch training organisations from 2019 were again announced by Springest, the largest training comparison company in Europe. The Best Educator…
6 Ways To Be A great Service Desk Manager. The Service Desk sees everything, speaks to everyone and deals with everything from forgotten passwords to Major Incidents. They are the unsung heroes of IT and are the IT single point of contact for many enterprises. Managing these heroes is no easy task, so we’ve compiled…
King Price Chooses Pink Elephant! The 1st of August 2019 sees the Pink Elephant meeting the “king” following a three-month transition of the King Price Service Desk environment to the Pink Elephant Global Service Centre in Woodmead, Johannesburg. Leading with a PinkScan™ ITSM Maturity assessment, Pink and King Price developed a strategic roadmap that culminated…
Calling all “ITIL Experts“… Are you ready for your next challenge? You invested countless hours, successfully manoeuvring your way through the multiple layers of the ITIL® v3 qualification scheme. You’ve become an “ITIL Expert, or are very close to it. Now you’re ready to apply your talents on your next adventure. Well, here it is… A…
Leading Organisational Transformation Winston Churchill once said, “There is nothing wrong in change if it is in the right direction.” Whether people perceive change as heading in the right direction or not, most fear change. How many times have you tried to introduce a new way of doing an ordinary business activity and been asked:…
According to “The Agile Service Management Guide”, Agile Service Management involves: “adapting Agile and Scrum values and practices to IT Service Management (ITSM) processes, process design and improvement activities.” Yet, elements of the Agile Manifesto can appear to contradict with tenets of the IT Service Management. For example, the favouring of: “Individuals and interactions” over “Processes and…