6 Ways To Be A great Service Desk Manager. The Service Desk sees everything, speaks to everyone and deals with everything from forgotten passwords to Major Incidents. They are the unsung heroes of IT and are the IT single point of contact for many enterprises. Managing these heroes is no easy task, so we’ve compiled…
King Price Chooses Pink Elephant! The 1st of August 2019 sees the Pink Elephant meeting the “king” following a three-month transition of the King Price Service Desk environment to the Pink Elephant Global Service Centre in Woodmead, Johannesburg. Leading with a PinkScan™ ITSM Maturity assessment, Pink and King Price developed a strategic roadmap that culminated…
Calling all “ITIL Experts“… Are you ready for your next challenge? You invested countless hours, successfully manoeuvring your way through the multiple layers of the ITIL® v3 qualification scheme. You’ve become an “ITIL Expert, or are very close to it. Now you’re ready to apply your talents on your next adventure. Well, here it is… A…
Leading Organisational Transformation Winston Churchill once said, “There is nothing wrong in change if it is in the right direction.” Whether people perceive change as heading in the right direction or not, most fear change. How many times have you tried to introduce a new way of doing an ordinary business activity and been asked:…
According to “The Agile Service Management Guide”, Agile Service Management involves: “adapting Agile and Scrum values and practices to IT Service Management (ITSM) processes, process design and improvement activities.” Yet, elements of the Agile Manifesto can appear to contradict with tenets of the IT Service Management. For example, the favouring of: “Individuals and interactions” over “Processes and…
Take a look at the top trends to expect in the ITSM space in 2019 with Troy DuMoulin VP, Research & Development Pink Elephant “Well, another year has come to a close and it feels like it went by much faster than the last one! Or perhaps 2018 seems to have flown by on a rocket-propelled hoverboard because so…
Holy ITSM Conference, Batman! Calling all IT superheroes! Hop in your Batmobile and make your way to Pink20. Now in its 24th hugely successful year, our annual event is globally recognized as the world’s premier IT Service Management Conference. We live in a business era of superhuman challenges. Is your IT team up to the…