With the Oscars taking place over the weekend, Specops refreshed their breached password list and revealed the most popular movies used in leaked passwords. According to new research, which analyzed…
Buying a modern service desk tool won’t solve all your problems in and of itself. Although these tools are designed to ensure general best practices are met, service desk tools…
Remote team management has always been different for team managers and leaders. Not just challenging, but different. Not having the luxury to rub shoulders often and not having the liberty…
Pink Elephant voted best large training organisation in the Netherlands! Our Dutch colleagues took home GOLD in The Best Educator of the Netherlands (BOVNL) awards. On Thursday, January 9th…
6 Ways To Be A great Service Desk Manager. The Service Desk sees everything, speaks to everyone and deals with everything from forgotten passwords to Major Incidents. They are the…
King Price Chooses Pink Elephant! The 1st of August 2019 sees the Pink Elephant meeting the “king” following a three-month transition of the King Price Service Desk environment to the…
Calling all “ITIL Experts“… Are you ready for your next challenge? You invested countless hours, successfully manoeuvring your way through the multiple layers of the ITIL® v3 qualification scheme. You’ve become…
Leading Organisational Transformation Winston Churchill once said, “There is nothing wrong in change if it is in the right direction.” Whether people perceive change as heading in the right direction…
According to “The Agile Service Management Guide”, Agile Service Management involves: “adapting Agile and Scrum values and practices to IT Service Management (ITSM) processes, process design and improvement activities.” Yet,…
Take a look at the top trends to expect in the ITSM space in 2019 with Troy DuMoulin VP, Research & Development Pink Elephant “Well, another year has come to a close and it…