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  • Our Services
    • Consulting
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    • Technology
      • Beyond Trust
      • Cherwell
      • Freshworks
      • Specops
    • Training
  • About Us
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    • E-Learning Portal
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Category Archives: IT Management & Governance

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And the Award for Most Popular Movie Used in Passwords Goes to…

IT Management & Governance, Project Management, Service DeskBy Pink ElephantApril 26, 2021

With the Oscars taking place over the weekend, Specops refreshed their breached password list and revealed the most popular movies used in leaked passwords. According to new research, which analyzed…

How to Structure Your IT Service Desk to Support Process Improvements

Automation, IT Management & Governance, Project Management, Service DeskBy Pink ElephantApril 23, 2021

Buying a modern service desk tool won’t solve all your problems in and of itself. Although these tools are designed to ensure general best practices are met, service desk tools…

Remote Team Management: The Do’s and Don’ts

IT Management & Governance, Project Management, Service DeskBy Pink ElephantMarch 11, 2021

Remote team management has always been different for team managers and leaders. Not just challenging, but different. Not having the luxury to rub shoulders often and not having the liberty…

Pink Elephant voted best large training organisation in the Netherlands!

Automation, Business Portfolio, Consulting, IT Management & Governance, ITIL Service Management, Project Management, Service Desk, TrainingBy Pink ElephantJanuary 20, 2020

Pink Elephant voted best large training organisation in the Netherlands!   Our Dutch colleagues took home GOLD in The Best Educator of the Netherlands (BOVNL) awards. On Thursday, January 9th…

6 WAYS TO BE A GREAT SERVICE DESK MANAGER.

Business Portfolio, IT Management & GovernanceBy Pink ElephantAugust 21, 2019

6 Ways To Be A great Service Desk Manager. The Service Desk sees everything, speaks to everyone and deals with everything from forgotten passwords to Major Incidents. They are the…

Pink Elephant wins King Price

KING PRICE CHOOSES PINK ELEPHANT!

Business Portfolio, Careers, IT Management & Governance, ITIL Service Management, Service DeskBy Pink ElephantAugust 2, 2019

King Price Chooses Pink Elephant! The 1st of August 2019 sees the Pink Elephant meeting the “king” following a three-month transition of the King Price Service Desk environment to the…

ITIL 4 Managing Professional (MP) Transition

IT Management & Governance, ITIL Service ManagementBy Pink ElephantJuly 18, 2019

Calling all “ITIL Experts“… Are you ready for your next challenge? You invested countless hours, successfully manoeuvring your way through the multiple layers of the ITIL® v3 qualification scheme. You’ve become…

Leading Organisational Transformation

Leading Organisational Transformation

Business Portfolio, IT Management & Governance, ITIL Service ManagementBy Pink ElephantJuly 18, 2019

Leading Organisational Transformation Winston Churchill once said, “There is nothing wrong in change if it is in the right direction.” Whether people perceive change as heading in the right direction…

Agile Service Management – a mindset as well as a framework

Business Portfolio, IT Management & GovernanceBy n.petfordMay 7, 2019

According to “The Agile Service Management Guide”, Agile Service Management involves: “adapting Agile and Scrum values and practices to IT Service Management (ITSM) processes, process design and improvement activities.” Yet,…

2019 ITSM Trends

Business Portfolio, IT Management & Governance, ITIL Service ManagementBy n.petfordMay 7, 2019

Take a look at the top trends to expect in the ITSM space in 2019 with Troy DuMoulin VP, Research & Development Pink Elephant “Well, another year has come to a close and it…

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