Watch this FREE video: Taking the Service Desk to the next level: an Opportunity for IT Pro’s!

As our industry transforms and matures, last century standards for cross-team communication become less and less efficient. And in today’s digital world, the tiniest technical glitch can have huge consequences—requiring swift and flawless communication. Whether it’s a datacenter outage, a cyber-attack, an application failure, or a manmade issue, they’re all critical events which support centers…

Is it time to outsource your IT Service Desk?

Outsourcing – it is still a viable proposition! Business end users are benefiting from increased availability and diversity of applications and devices, driving increased expectations for technical support wherever and whenever they need it. At the same time, cost pressures on the business are driving the need to migrate support to lower-cost channels and delivery…

Top 10 Considerations for ITSM Program Success.

A Checklist For ITSM Program Success: When establishing an IT Service Management (ITSM) improvement program, the most common questions that arise tend to be: “How do we get started?” “What is the goal?” “What critical knowledge do we need from People, Process, Product and Partners perspectives?”, etc. This is understandable, especially, since the ITSM program…

Pink Elephant voted best large training organisation in the Netherlands!

Pink Elephant voted best large training organisation in the Netherlands!   Our Dutch colleagues took home GOLD in The Best Educator of the Netherlands (BOVNL) awards. On Thursday, January 9th of January 2020, the best Dutch training organisations from 2019 were again announced by Springest, the largest training comparison company in Europe. The Best Educator…

Blacklisting weak and exposed passwords is crucial.

Blacklisting weak and exposed passwords is crucial. Read this business case to learn why blacklisting weak and exposed passwords should be a critical part of making sure your organization’s password policy is successful: Specops Password Policy Business Case Specops Password Policy helps you increase password security in your Microsoft Active Directory environment. You can use…

The King Price IT Service Desk – Underpinning Customer Experience.

The King Price IT Service Desk – Underpinning Customer Experience. Today’s modern business is delivered on a platform of increasingly sophisticated technology powering operations across the organisation and usually resulting in an intimate interface with the customer that allows for the participation in the fulfilment of the service required and delivered. These days, time constrained…

5 Reasons Why Implementing ITSM is More Critical Now Than Ever Before.

5 Reasons Why Implementing ITSM is More Critical Now Than Ever Before. IT Service Management (ITSM) is the most widely followed paradigm for managing IT resources. Why do these organisations implement ITSM? Through a process-oriented approach, ITSM empowers IT teams to take a more structured approach to service management, increase transparency and accountability of the…