And the Award for Most Popular Movie Used in Passwords Goes to…

With the Oscars taking place over the weekend, Specops refreshed their breached password list and revealed the most popular movies used in leaked passwords. According to new research, which analyzed more than 800 million breached passwords – a subset of Specops Breached Password Protection, which contains over 2 billion passwords breached passwords – fan favorite…

The Big Trends in ITSM in 2021 from Freshworks and SDI

Transformational changes continue to impact ITSM. While IT service management embraces new technologies, most organisations don’t currently have the high-level capabilities to match their ambitions. Freshworks has collaborated with the Service Desk Institute (SDI) to produce a report that determines how IT professionals feel about these new advances. The report aims to show the current…

How to Structure Your IT Service Desk to Support Process Improvements

Buying a modern service desk tool won’t solve all your problems in and of itself. Although these tools are designed to ensure general best practices are met, service desk tools must also be configured to address your organization’s specific essential protocols. In a recent Info-Tech research shows that tiered service desks with a first-tier generalist…

Service Desk Improvement.

The Complete Service Desk Health Check… . We’ll help you be the best you can be with our 4 point improvement plan. Our complete approach to establishing Service Desk excellence follows a structured process. We can help you identify where you want to be, where you are now, and how you can improve to deliver…

Watch this FREE video: Taking the Service Desk to the next level: an Opportunity for IT Pro’s!

As our industry transforms and matures, last century standards for cross-team communication become less and less efficient. And in today’s digital world, the tiniest technical glitch can have huge consequences—requiring swift and flawless communication. Whether it’s a datacenter outage, a cyber-attack, an application failure, or a manmade issue, they’re all critical events which support centers…

Is it time to outsource your IT Service Desk?

Outsourcing – it is still a viable proposition! Business end users are benefiting from increased availability and diversity of applications and devices, driving increased expectations for technical support wherever and whenever they need it. At the same time, cost pressures on the business are driving the need to migrate support to lower-cost channels and delivery…