7 Skills Every Customer Service Manager Needs
If you’re looking for an upward career movement in customer service, you need to be prepared to deal with difficult situations from day one. Be it face-to-face, over phone, email…
You need these 5 features in your ITSM chatbot
You need these 5 features in your ITSM chatbot With advances in AI, the obvious discussion arises, how to make work-life easier? How to minimize time spent on mundane tasks?…
The role of Workforce Management in building future-ready support
The role of Workforce Management in building future-ready support 2 years into the pandemic, the business landscape has changed with the speed of light. While 74% of professionals expect remote…
Most in-demand ITSM skills for 2022
Most in-demand ITSM skills for 2022 According to Gartner, the global cloud ITSM market is expected to grow to over $12 billion by 2025. ITSM now is more important than…
Building a business case for Intelligent Service Management
Building a business case for Intelligent Service Management Traditional IT service management solutions often fall short when it comes to innovation. While legacy systems are tailor-made to perform one or…
Does the rise of DevOps spell the end for ITIL?
Does the rise of DevOps spell the end for ITIL? One of the most challenging things when writing about DevOps and ITIL is finding the perfect phrases to define both…