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How Effective Are IT Service Management (ITSM) Processes in Your Organisation?

Pink Elephant wrote ITIL® V3’s book Continual Service Improvement. And, for years, we have helped hundreds of organisations understand this basic principle of IT process improvement:

  • What is not defined cannot be controlled
  • What is not controlled cannot be stabilised
  • What is not stabilised cannot be



  • IT Service
  • Project Management
  • IT Governance
  • ISO Standards
  • Resourcing

The following assessments are included in an online PinkSCAN:

  • Access Management
  • Availability Management
  • Business Relationship Management
  • Capacity Management
  • Change Management
  • Continual Service Improvement
  • Demand Management
  • Event Management
  • Financial Management
  • Incident Management
  • Information Security Management
  • IT Asset Management
  • IT Service Continuity Management
  • Knowledge Management
  • Problem Management
  • Release Management
  • Request Fulfillment
  • Service Asset & Configuration Management
  • Service Catalogue Management
  • Service Level Management
  • Service Portfolio Management
  • Service Validation & Testing
  • Supplier Management

PinkSCAN was developed by THE original creator of ITIL process maturity assessments
– Pink Elephant!


Here are more reasons to consider making PinkSCAN a core aspect of your ITIL implementation project:

  • Make continual improvements a reality in your organisation — Sign up and use PinkSCAN for an entire 12 months
  • Perform as many self-assessments as you like over a 12-month period
  • Easy to set up and run your own assessments. Distribute your first assessment in 30 minutes or less — guaranteed
  • Allows you to assign a target maturity level for each process, and performs a gap analysis
  • Supports the ITIL Service Lifecycle approach
  • Keeps track of previous assessments so you can compare progress — driving your Continual Improvement efforts
  • Compares your process maturity to our industry database of hundreds of other practitioner organisations
  • Built-in report generator with charts, graphs and explanations
  • Optional “How to Conduct an ITSM Process Assessment” training program and certification
  • Option to have a Pink Expert Consultant validate your results, highlight service improvement opportunities and provide quick win recommendations

Flexible Packaging — Bundle PinkSCAN With THE IT Service Management Experts!

You can combine the online PinkSCAN assessment with onsite education and guidance from Pink Elephant’s expert consulting team, enabling you to thoroughly understand where you are now, where you need to go and what you need to do to get there.

Request a quotation or more information.

  • IT Service
  • Project Management
  • IT Governance
  • ISO Standards
  • Resourcing