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Business Communication

Course Type:
Training Costs:
Exam Costs:
Next Course:
Public Scheduled
R 4945
3 days
Closed Course


Your instructor is a highly experienced facilitator. You can expect to learn from an individual with the industry’s deepest knowledge on how to communicate successfully within the business environment. This knowledge is a direct result of many years of experience of running training interventions in some of South Africa’s top companies.


Certificate of Attendance
Certificate on passing the exam accredited by Pink Elephant and GOTG


Voor deze cursus is geen vooraf vastgestelde planning beschikbaar. De cursus wordt slechts op afspraak in-company gegeven. Voor meer informatie neemt u contact met ons op via ons contactformulier


A pre-course assessment will be conducted on the first day of the course which we will use as a benchmark for the examination. The course ends with a 90-minute examination the results of which are compared with the results of the pre-assessment to ascertain improvements gained from the course itself. It consists of eight questions that will require you to apply the knowledge you have gained with regards to: punctuation, grammar, sentence and paragraph structure, planning and drafting communication, using the correct tone, proofreading and editing, as well as using language that is appropriate to cultural-social sensitivities. A mark of 70% is required to pass the exam.


Do you struggle with knowing when to use the following words in the correct context?
• Accept/except
• Advice/advise
• Apologies/apologise
• Principal/principle
• They’re/there/their

Do you incorrectly begin emails with “I hope this email finds you well” and close them with a lackluster “I hope to hear from you soon”?

If so, you’re not alone!

The average business person spends 75% of their day reading or composing written messages, and yet studies show that most employees experience writing difficulties and that this holds them back in terms of career advancement. Most office professionals, as part of their job responsibilities, have to present information in email and report format, and yet the majority of them have never received proper training on how to effectively do so.

Business runs on the written word which is why it’s so important that you are able to communicate clearly and effectively in order to be successful in the workplace. Regardless of what industry you’re in, it’s vital that you’re a powerful communicator in order to negotiate effectively, drive innovation, make sales, provide world-class customer service and achieve organisational goals.

The good news is that there is help available and effective business communication skills can be taught! This powerful and practical three-day Business Communications course will provide you with an overview of the building blocks of written communication so that you will have the necessary skills to be able to prepare, produce and proofread emails, letters, covering letters and reports.

Write badly and it can hold you back professionally. Learn how to write well, and you will see the enormous impact it will have on all areas of your professional life.

The Course

The course is designed as a foundational introduction to Business Communication and Report Writing and the six detailed and practical modules of the course include the following:

Module 1: Learning and applying the correct rules of punctuation and grammar since they’re the building blocks of language.

Module 2: Planning your communication so that you know what you want to say and how best to say it, and then composing your communication accordingly.

Module 3: Ensuring that your writing is well structured and conveys its message clearly.

Module 4: Learning how to express meaning clearly since misunderstandings in business can cause you to lose customers or cost your company money.

Module 5: Discovering #lifehacks and #communicationhacks when you learn the most misused words in business and how to avoid making mistakes that will make you look unprofessional.

Module 5: Proofreading and editing your communication so that it shines.

Module 6: Planning, structuring and writing effective and compelling reports from start to finish.

Target Group

The training Business Communication is designed to provide insight into the basic processes of, understanding, and is therefore especially suitable for:

  • Anyone who requires training with regards to:
  • effectively applying grammar; punctuation and concord
  • establishing communication context and tone
  • properly structuring sentences and paragraphs
  • planning; producing and proofreading business texts
  • writing communication that achieves its objectives
  • composing business reports across a wide range of business contexts
  • Anyone who speaks English as a second language and has to use it primarily in the workplace

Knowledge Objective

  • The knowledge objective for the course is to:
  • write for a specified audience and purpose
  • use language structures and features to produce coherent and cohesive texts for a wide range of business contexts
  • draft your own writing and edit it to improve clarity and correctness
  • use textual features and conventions specific to report writing
  • identify and collect information needed to write reports
  • compose a report using the appropriate tone, language and active/passive voice structure


3 days