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Integrated Service Management Essentials (IME)

Course Type:
Training Costs:
Exam Costs:
Duration:
Next Course:
Classroom
R 4 765
R 2 650
3 days
10 April 2019

GENERAL INFORMATION

In addition to ITIL, recent trends and market pressures have introduced new models, methods and concepts designed to further accelerate traditional IT management practices such as project management, software development and service delivery. However, many organizations find that these practices are leveraged in isolation by different teams. This leads to competition for resources – creating conflict and distracting management focus, rather than collaborating and gaining the benefit of integration.

CERTIFICATION

Integrated Service Management Essentials

SCHEDULE

Start Date Type Start Day Location Cost (excl. VAT) Register
10-04-2019 Classroom Wednesday Joburg R 4 765 Register
27-05-2019 Classroom Monday Joburg R 4 765 Register
03-06-2019 Classroom Monday Joburg R 4 765 Register

EXAM INFORMATION

This course prepares participants for the examination leading to the Integrated Service Management Essentials certificate, granted by Professional Designations:

Exam is 1 hour; multiple-choice; closed book
You will receive an exam voucher for the web-based exam, to be scheduled after the course
12 PDUs are awarded

Material for this course will be provided in downloadable soft copy. However, if you prefer, you may print the files according to the Pink Elephant Terms of Use.

COURSE OVERVIEW

The Course

No other course provider gives you an ‘integrated’ view of IT Service Management (ITSM) – a must have in today’s turbulent business environment. This includes a unique ‘Full Stack’ view of DevOps, which is a necessity to successfully enable improved quality, higher speed and a reduction in costs.

IT organizations are constantly challenged to improve the way services are delivered in respect to quality, speed and cost. In response to these ongoing pressures, organizations have long turned to ITSM frameworks such as ITIL® to improve the quality and value of their service delivery capabilities.

The Integrated Service Management Essentials certification course adds to your knowledge of proven ITSM capabilities and demonstrates how the practices of Lean, Agile and The Integrated Service Management Essentials certification course adds to your knowledge of proven ITSM capabilities and demonstrates how the practices of Lean, Agile and DevOps work together with ITIL processes to enable successful outcomes, remove waste, lower costs and increase business value.

The course promotes the view that an ‘integrated’ approach to managing these practices is needed (and explains exactly how), and that it is not a matter of “which one do we choose?”

Target Group

The training Business Communication is designed to provide insight into the basic processes of, understanding, and is therefore especially suitable for:

  • This class is designed for anyone working in an IT organisation with a role in service management
  • operations
  • project management
  • software development
  • management and leadership.

Pre-requisites

There are no mandatory prerequisites. Work experience in IT services is recommended.

Duration

3 days