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ITIL® Foundation ILO

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90 days
Closed Course

GENERAL INFORMATION

Pink Elephant is globally accredited to provide ITIL® education for the certification program. The organisation is accredited by the APM Group.

Your instructor is a highly experienced ITIL®-certified member of Pink Elephant’s consulting team. Further, he or she is qualified to teach this course as defined by Pink Elephant’s internal Certified Trainer Program. You can expect to learn from an individual with the industry’s deepest knowledge on how to lead a successful implementation project. This knowledge is a direct result of Pink Elephant’s vendor neutrality as well as many years of experience implementing ITIL® processes in a variety of organisations worldwide.

CERTIFICATION

ITIL® Foundation Certificate

SCHEDULE

Sorry, no schedules available.

EXAM INFORMATION

This course prepares participants for the examination leading to the ITIL® Foundation Certificate. A 60-minute exam is scheduled on the last day of the course. It consists of 40 multiple choice questions, gradient scored questions. To help prepare attendees for the final exam, a sample exam is delivered during the course. A passing mark of 65% is required to receive your certificate (2 ITIL credits)

Examinations are administered through an Accredited Examination Institute and can be taken at a suitable time within the relevant time period.

COURSE OVERVIEW

ITIL® (Information Technology Infrastructure Library) is the most widely accepted approach to IT service management best practice.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Course

The course is designed as an introduction to ITIL® and enables you to understand how an integrated ITSM framework can be utilised to achieve IT business integration, cost reductions and increased productivity.

For All Course Deliveries:

What is ITIL®; its strategic and operational benefits; and an overview of ITIL®’s certification program

ITIL®’s key concepts, definitions and objectives

ITIL®’s “service-driven lifecycle” approach, and the structure, components and processes and functions of the five core ITIL® books.

Target Group

Knowledge Objective

  • A high level description of the main activities, goals and benefits.
  • Process interrelationships and inter dependencies, what “process integration” and “business integration” really mean
  • Key metrics and management reporting

Duration

90 days