ITIL® IT Service Management and the changing role of IT
ITIL® basics: What is it? Who is involved?
High-level overview of ITIL® and its supporting processes
and functions in the five core ITIL® lifecycle books: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement
General ITIL® Concepts: the Deming Cycle, RACI Model,
functional alignment through shared processes
Insight into the ITIL® Implementation Journey
Overview of ITIL® certifications and the certification
Practical Insight and advice: via Interactive discussions
with an experienced Pink Elephant ITIL® Expert
SCHEDULESorry, no schedules available.
ITIL® (Information Technology Infrastructure Library) is the most widely accepted approach to IT service management best practice.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
When an organisation is considering or is undertaking an
IT improvement initiative based upon ITIL® best practices, it is important to support this initiative by building an
awareness of why and how the initiative will be carried
The ITIL® Awareness Overview is ideal for achieving that
critical internal awareness. Based upon the ITIL® Foundation core content, this high-level overview is perfectly suited for individuals who need an awareness-level understanding of the processes represented in the ITIL® service lifecycle.
The training ITIL® Classroom is designed to provide insight into the basic processes of, understanding, and is therefore especially suitable for:
- This offering is appropriate for tactical and operational IT practitioners
- IT support and technical staff
- service desk staff/analysts
- business relationship managers and any individuals seeking a high-level understanding of ITIL® concepts
- lifecycle stages
- functions and the implementation Journey.