+27 087 405 5715     info.africa@pinkelephant.co.za

go-back

ITIL Overview

Course Type:
Training Costs:
Exam Costs:
Duration:
Next Course:
Classroom
R FREE
R
1 day
Closed Course

GENERAL INFORMATION

ITIL® IT Service Management and the changing role of IT

ITIL® basics: What is it? Who is involved?

High-level overview of ITIL® and its supporting processes
and functions in the five core ITIL® lifecycle books: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement

General ITIL® Concepts: the Deming Cycle, RACI Model,
functional alignment through shared processes

Insight into the ITIL® Implementation Journey

Overview of ITIL® certifications and the certification
process

Practical Insight and advice: via Interactive discussions
with an experienced Pink Elephant ITIL® Expert

CERTIFICATION

SCHEDULE

Sorry, no schedules available.

EXAM INFORMATION

COURSE OVERVIEW

ITIL® (Information Technology Infrastructure Library) is the most widely accepted approach to IT service management best practice.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Course

When an organisation is considering or is undertaking an
IT improvement initiative based upon ITIL® best practices, it is important to support this initiative by building an
awareness of why and how the initiative will be carried
out.

The ITIL® Awareness Overview is ideal for achieving that
critical internal awareness. Based upon the ITIL® Foundation core content, this high-level overview is perfectly suited for individuals who need an awareness-level understanding of the processes represented in the ITIL® service lifecycle.

Target Group

The training ITIL® Classroom is designed to provide insight into the basic processes of, understanding, and is therefore especially suitable for:

  • This offering is appropriate for tactical and operational IT practitioners
  • IT support and technical staff
  • service desk staff/analysts
  • business relationship managers and any individuals seeking a high-level understanding of ITIL® concepts
  • lifecycle stages
  • processes
  • functions and the implementation Journey.

Pre-requisites

ITIL® Foundation

Duration

1 day