Developed by a dedicated team of IT professionals, ITIL® Practitioner is the new follow on from any level of the ITIL® certification programme that builds on the ‘what’ and the ‘why’ and gives users the know-how to identify and deliver improvement initiatives in the workplace.
New ITIL® Credit System Diagram
CERTIFICATIONITIL® Practitioner is worth three (3) credits towards the ITIL Expert qualification
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This course prepares participants for the examination leading to the ITIL® Practitioner Certificate. A 135-minute open book (The official ITIL® Practitioner Best Practice publication only) exam (extra 30 minutes for non-native speakers) is scheduled at the end of the course. It consists of 40 multiple choice questions based on scenarios that the candidates will be familiar with from attending the course. To help prepare attendees for the final exam, a sample exam is delivered during the course. A passing mark of 70% is required to receive your certificate.
ITIL® (Information Technology Infrastructure Library) is the most widely accepted approach to IT service management best practice.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
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ITIL® Practitioner covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives.
ITIL® Practitioner also covers three key areas crucial for success of any improvement initiatives:
– Organisational Change Management
– Measurement and Metrics.
- The ITIL® Practitioner guidance follows 9 Guiding Principles:
- - Focus on value
- - Design for experience
- - Start where you are
- - Work holistically
- - Progress iteratively
- - Observe directly
- - Be transparent
- - Collaborate
- - Keep it simple