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ITIL® Foundation

Course Type:
Training Costs:
Exam Costs:
Duration:
Next Course:
Classroom
R 4495
R 2730
3 days
Closed Course

GENERAL INFORMATION

Pink Elephant is globally accredited to provide ITIL® education for the certification program. The organisation is accredited by the APM Group.

Your instructor is a highly experienced ITIL®-certified member of Pink Elephant’s consulting team. Further, he or she is qualified to teach this course as defined by Pink Elephant’s internal Certified Trainer Program. You can expect to learn from an individual with the industry’s deepest knowledge on how to lead a successful implementation project. This knowledge is a direct result of Pink Elephant’s vendor neutrality as well as many years of experience implementing ITIL® processes in a variety of organisations worldwide.

CERTIFICATION

ITIL® Foundation Certificate. Worth two credits towards the ITIL Expert qualification.

SCHEDULE

Start Date Type Start Day Location Cost (excl. VAT) Register

EXAM INFORMATION

This course prepares participants for the examination leading to the ITIL® Foundation Certificate.

The ITIL® Foundation examination is a 60-minute, 40 questions, multiple-choice exam. A mark of 65% is required to receive your certificate. (2 ITIL® credits)

COURSE OVERVIEW

ITIL® (Information Technology Infrastructure Library) is the most widely accepted approach to IT service management best practice.

This three-day official ITIL® Foundations certification course provides you with a general overview of the IT Service Management (ITSM) Lifecycle which is outlined in ITIL’s five core books – Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. ITIL®’s “service lifecycle” consists of 26 processes and four functions.

Pink Elephant makes the learning real in this ITIL® Foundation class through the use of meaningful exercises designed to help you understand how to take knowledge (theory) and translate it into results, value and positive outcomes.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Course

The course is designed as an introduction to ITIL® and enables you to understand how an integrated ITSM framework can be utilised to achieve IT business integration, cost reductions and increased productivity.

For All Course Deliveries:
• What is ITIL®; its strategic and operational benefits; and an overview of ITIL®’s certification program
• ITIL®’s key concepts, definitions and objectives
• ITIL®’s “service-driven lifecycle” approach, and the structure, components and processes and functions of the five core ITIL® books.

Target Group

The training ITIL® Classroom is designed to provide insight into the basic processes of, understanding, and is therefore especially suitable for:

  • Anyone working in an IT Services environment or anyone wishing to know how good process.

Knowledge Objective

  • A high level description of the main activities, goals and benefits
  • Process interrelationships and interdependencies, what “process integration” and “business integration” really mean
  • Key metrics and management reporting

Duration

3 days