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ITIL 4 Foundation

Course Type:
Training Costs:
Exam Costs:
Duration:
Next Course:
Classroom
R 4765
R 2580
2 days
27 June 2019

GENERAL INFORMATION

Pink Elephant is globally accredited to provide ITIL® education for the certification program. The organisation is accredited by the APM Group.

Your instructor is a highly experienced ITIL®-certified member of Pink Elephant’s consulting team. Further, he or she is qualified to teach this course as defined by Pink Elephant’s internal Certified Trainer Program. You can expect to learn from an individual with the industry’s deepest knowledge on how to lead a successful implementation project. This knowledge is a direct result of Pink Elephant’s vendor neutrality as well as many years of experience implementing ITIL® processes in a variety of organisations worldwide.

CERTIFICATION

ITIL 4 Foundation Certificate.

SCHEDULE

Start Date Type Start Day Location Cost (excl. VAT) Register
11-07-2019 Classroom Thursday Joburg R 4765 Register
15-08-2019 Classroom Thursday Joburg R 4765 Register
12-09-2019 Classroom Thursday Joburg R 4765 Register
10-10-2019 Classroom Thursday Joburg R 4765 Register
14-11-2019 Classroom Thursday Joburg R 4765 Register
05-12-2019 Classroom Thursday Joburg R 4765 Register

EXAM INFORMATION

This course prepares participants for the examination leading to the ITIL 4 Foundation Certificate.

The ITIL 4 Foundation examination is a 60-minute, 40 questions, multiple-choice exam. A mark of 65% is required to receive your certificate.

COURSE OVERVIEW

This is a new two-day course that prepares you for the examination leading to the new Foundation Certificate In IT Service Management.

The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).

What’s the difference between ITIL v3 and ITIL 4?
In a nutshell, ITIL v3 describes Service Management around 26 processes and functions that are part of a continuous process of 5 life cycles: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. All of the v3 body of knowledge is still very worthwhile and relevant!

ITIL 4 takes you through a more evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.

At the end of this new two-day course, attendees will have an understanding of the following:

• High level overview of ITIL v3’s 5-step Lifecycle model and how the current 26 processes and functions map to the new ITIL 4 model
• The seven Guiding Principles of ITIL 4
• ITIL’s new Service Value Chain
• The four dimensions of Service Management
• The 34 ITIL practices, with a focus on 18 of these
• Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value

The Course

The course is designed as an introduction to ITIL® and enables you to understand how an integrated ITSM framework can be utilised to achieve IT business integration, cost reductions and increased productivity.

For All Course Deliveries:
• The four dimensions of Service Management
• ITIL’s key Service Management concepts, guiding principles and practices.
• ITIL’s “service value chain”.

Target Group

The training ITIL® Classroom is designed to provide insight into the basic processes of, understanding, and is therefore especially suitable for:

  • Individuals at the start of their journey in Service Management. ITSM Managers and aspiring ITSM Managers. Individuals working in other parts of “IT” (digital - product - development) with strong interface with service.

Knowledge Objective

  • To introduce delegates to the management of modern IT-enabled services, to provide them with an
  • understanding of the common language and key concepts, and to show them how they can improve their
  • work and the work of their organization with ITIL 4 guidance. Furthermore, the qualification will provide
  • the candidate with an understanding of the ITIL 4 service management framework and how it has
  • evolved to adopt modern technologies and ways of working.

Duration

2 days