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Service Operation (Online Only)

Course Type:
Training Costs:
Exam Costs:
Duration:
Next Course:
Self-Paced Online
R 6400
R 3450
6 months
Closed Course

GENERAL INFORMATION

Pink Elephant is globally accredited to provide ITIL® education for the certification program. The organisation is accredited by the APM Group.

Your instructor is a highly experienced ITIL®-certified member of Pink Elephant’s consulting team. Further, he or she is qualified to teach this course as defined by Pink Elephant’s internal Certified Trainer Program. You can expect to learn from an individual with the industry’s deepest knowledge on how to lead a successful implementation project. This knowledge is a direct result of Pink Elephant’s vendor neutrality as well as many years of experience implementing ITIL® processes in a variety of organisations worldwide.

CERTIFICATION

ITIL® Intermediate Certificate in Service Operation

SCHEDULE

Start Date Type Start Day Location Cost (excl. VAT) Register

EXAM INFORMATION

This course prepares participants for the examination leading to the ITIL Service Operation Certificate. A 90-minute exam is scheduled on the last day of the course. It consists of eight multiple choice, scenario-based, gradient scored questions. To help prepare attendees for the final exam, a sample exam is delivered during the course. You will receive online samples, exercises and sample exams. A passing mark of 70% is required to receive your certificate (3 ITIL credits)

Examinations are administered through an Accredited Examination Institute and can be taken at a suitable time within the relevant time period.

COURSE OVERVIEW

ITIL® (Information Technology Infrastructure Library) is the most widely accepted approach to IT service management best practice.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Course

• Study online at your own pace
• 186 days online access
• Fully accredited by Loyalist Certification Services
• Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
• Exam Voucher
• Tutor support available via email
• Exam value: 3 ITIL® credits

Target Group

The training Online Courses is designed to provide insight into the basic processes of, understanding, and is therefore especially suitable for:

  • CIOs
  • CTOs
  • Managers
  • Supervisory Staff
  • Team Leaders
  • Designers
  • Architects
  • Planners
  • IT Consultants
  • IT Audit Managers
  • IT Security Managers
  • Any IT professional involved in the operation of IT services.

Knowledge Objective

  • Improve your organisation’s business value with knowledge and practical guidance on how to establish the processes required to run a stable day-to-day IT operations environment.
  • Establish enterprise IT operations and monitoring practices to assure successful IT service delivery.
  • Stabilise steady state and lights on practices by integrating events to Incident and Problem Management.
  • Stop Service Desk horror stories by implementing end-to-end ownership of Incidents.
  • Assure that the promise of the implemented services are meeting the needs of the customers.
  • Move from reactive operations to proactive management by assuring support processes adhere to defined policies.
  • Understand how the traditional functions of IT Management play multiple critical roles across various IT processes.
  • Assure the type and amount of application and technical resources are available when needed.

Pre-requisites

ITIL® Foundations

Duration

6 months