In a recent study by leading IT analyst firm Enterprise Management Associates (EMA), 87% of organisations reported having some level of ESM (enterprise service management) deployment from their ITSM platform/team. What’s more, given a healthy selection of possible responses, 38% rated the impact of supporting ESM as “transformational” on the relationship between IT and business stakeholders.
5 PROVEN STRATEGIES TO MAXIMIZE SERVICE DESK EFFICIENCY
The pace of business is faster than ever before–and the pressure is on to keep up. Discover five ways to gain the speed and efficiency needed to deliver upon the business’ expectations.
THE DEFINITIVE GUIDE TO SERVICE DESK KPIs AND METRICS
Many IT service desk leaders and practitioners wonder whether they have the right portfolio of KPIs and metrics, even when they are hitting (or exceeding) the targets they have established. If this sounds familiar, then this guide is for you and your service desk team.
WHY BUILD A SERVICE-CENTRIC SECURITY STRATEGY
Bad actors are not limited to Hollywood. According to the 2019 Verizon Data Breach Investigations Report, (DBIR) 59% of healthcare breaches exposing corporate data to an unauthorized 3rd party were caused by internal actors. This paper outlines how a CISO can plan and build a security defense against these bad actors.
5 COMMON MISTAKES WITH ENDPOINT ENCRYPTION
Endpoint encryption is heralded as one of the cornerstones to securing data and complying with data protection regulations, but it introduces new challenges which can result in costly mistakes.
7 DEADLY SINS OF ITIL IMPLEMENTATION
ITIL provides a set of recommended best practices, but it doesn’t hold all of the answers. When you look to ITIL as the “be all and end all”—instead of the means to an end—you can easily become misguided.
MICROSOFT VULNERABILITIES REPORT 2019
The 2019 Microsoft Vulnerabilities Report compiles every Microsoft security bulletin from the past 12 months, analyses the trends, and includes viewpoints from security experts. Enter your details below to access your free e-book.
BUSTING THE 6 MYTHS OF PAM
In this whitepaper, you’ll discover six popular beliefs about Privileged Access Management (PAM) that are, in fact, wrong. We’ll explain why, shed some light on the truth, and provide you with actionable takeaways to develop your journey to a more secure, folklore-free organisation.
IT SERVICE MANAGEMENT 2020
E-BOOK: THE FUTURE OF ITSM
Included in this exclusive eBook are recommendations for developing an ITSM roadmap, tips for leading the digital revolution in your organization…