ESM: THE (R)EVOLUTION OF ITSM

Feb 9, 2023 | Download

ESM: THE (R)EVOLUTION OF ITSM

 

In a recent study by leading IT analyst firm Enterprise Management Associates (EMA), 87% of organisations reported having some level of ESM (enterprise service management) deployment from their ITSM platform/team. What’s more, given a healthy selection of possible responses, 38% rated the impact of supporting ESM as “transformational” on the relationship between IT and business stakeholders.

 

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