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Support desk
Support Desk combines best-in-class ticketing, self-service, and reporting.
Sprout
For getting started
FREE
UNLIMITED agents
- Email & Social Ticketing
- Ticket Dispatch
- Knowledge Base
- Ticket Trend Report
- Datacenter Location
Growth
For fast growth$15
/agent/month, billed annually
$18
/agent/month, billed month
Everything in Free &…
- Automation
- Collision Detection
- Marketplace Apps
- Helpdesk Report
- SLA & Business Hour
- Custom Email Server
- Custom Ticket Views
- Ticket Fields & Status
- Custom SSL
- Customer Fields
- Time sheet summary report
- Time tracking
Pro
For high performance
$49
/agent/month, billed annually
$59
/agent/month, billed monthly
Everything in Growth &…
- Round-robin Routing
- Custom Roles
- Custom Reports and Dashboards
- Customer Segments
- Versions in Knowledge Base
- Multiple Products (up to 5)
- Includes up to 5000 Collaborators
- Extendable API Limits
- CSAT Survey & Reports
- Multiple SLA & Business hours
- SLA Reminder & Escalation
- Multilingual Knowledge Base
- Custom Apps
Enterprise
For Enterprise-grade support
$79
/agent/month, billed annually
$95
/agent/month, billed monthly
Everything in Pro &…
- Skill-based Routing
- Sandbox
- Audit Log
- Knowledge Base Approval Workflow
- Agent Shifts
- IP Range Restriction
- Email Bot FREDDY
- Includes 5000 bot sessions/month
- Assist Bot [FREDDY]
- Auto-triage [FREDDY]
- Article Suggester [FREDDY]
- Robo Assist [FREDDY]
- Canned Response Suggester [FREDDY]
- Multiple products (Unlimited)
- Social Signals
Omnichannel
Leverage messaging and telephony features with your Support Desk to offer seamless support across channels from one place.
Growth Omnichannel
For fast growth
$29
/agent/month, billed annually
$35
/agent/month, billed monthly
Everything in Growth of Freshdesk Support Desk, Messaging, and Contact Center
- Email, Social, Messaging, Telephony Channels
- Includes up to 2000 Bot Sessions/Month [FREDDY]
- Includes up to 2000 Incoming Minutes/Month
- Chatbot Builder
- Chatbot Analytics
- Messaging Topics
- Contact Management
- Custom Inbox Views
- SLA & Business hours
- Marketplace Apps
- Automations
- Data Center Location
- Ticket, Conversation, and Call Reports
- Omnichannel Dashboard
- Time sheet summary report
- Time tracking
Pro Omnichannel
Perfect for enterprises$59
/agent/month, billed annually
$71
/agent/month, billed month
Everything in Pro of Freshdesk Support Desk, Messaging, Contact Center and more.
- Whatsapp Business
- Apple Business Chat
- Omnichannel Customer Timeline
- Omnichannel Knowledge Base
- Roles & Permissions
- Custom Reports
- Co-browsing
- Multilingual Support
- Includes 3000 Local Incoming Min/Month
- Includes up to 3000 Bot Sessions/Month [FREDDY]
- Includes up to 5000 Collaborators
- Extendable API Limits
- Custom Apps
- Holiday Routing
- Advanced Call Management
- Agent Availability Report
- CSAT Survey & Report
Enterprise Omnichannel
For Enterprise-grade support
$99
/agent/month, billed annually
$119
/agent/month, billed monthly
Everything in Enterprise of Freshdesk Support Desk, Messaging, Contact Center and more.
- Omniroute™
- IP Range Restriction
- Email Bot [FREDDY]
- Voicebot [FREDDY]
- Speech-enabled IVR [FREDDY]
- Includes up to 5000 Bot Sessions/Month [FREDDY]
- Includes 5000 Local Incoming Min/Month
- Abandoned Call Metrics
- Assist Bot [FREDDY]
- Auto-triage [FREDDY]
- Robo Assist
- Canned Response Suggester
- Article Suggester [FREDDY]
- Social Signals
- User Authentication (JWT)
- Service Level Monitoring