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Helpdesk

Freshdesk combines best-in-class ticketing, self-service, and reporting.

Sprout

For getting started

FREE

UNLIMITED agents




  • Email & Social Ticketing
  • Ticket Dispatch
  • Knowledge Base
  • Ticket Trend Report
  • Datacenter Location








Blossom

For standard support

$15

/agent/month, billed annually

$19

/agent/month, billed month

Everything in Sprout &…

  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk Report
  • SLA Management
  • Business Hours






Garden

For getting efficient

$35

/agent/month, billed annually

$45

/agent/month, billed monthly

Everything in Blossom &…

  • Time Tracking
  • CSAT Surveys
  • Performance Reports
  • Multilingual Knowledge Base
  • Custom Apps






Estate

For stellar performance

$49

/agent/month, billed annually

$69

/agent/month, billed monthly

Everything in Garden &…

  • Round-robin Routing
  • Custom Roles
  • Portal Rebrand
  • Custom Reports and Dashboards
  • Customer Segments
  • Versioning in Knowledge Base
  • Multiple Products
  • Dynamic Ticket Forms


Forest

Perfect for enterprises

$99

/agent/month, billed annually

$125

/agent/month, billed monthly

Everything in Estate &…

  • Skill-based Routing
  • Sandbox
  • Audit Log
  • Knowledge Base Approval Workflow
  • Agent Shifts (BETA)
  • IP Whitelisting
  • Agent Scripts (FREDDY)
  • Email Bot (FREDDY)
  • Auto-triage (FREDDY)
  • Article Suggester (FREDDY)
  • HIPAA Compliance

Omnichannel

Leverage Freshchat and Freshcaller features with Freshdesk to offer seamless support across channels from one place.

Estate Omnichannel

For stellar performance

$139 $79

/agent/month, billed annually

$99

/agent/month, billed monthly

Everything in Estate of Freshdesk, Freshchat, Freshcaller and more.

  • Email, Social, Chat, Phone Channels
  • Messaging (ADD-ON)
  • Omnichannel Customer Timeline
  • Roles and Permissions
  • Custom Reports
  • Co-browsing
  • Multilingual Support
  • Includes 3000 local incoming min/month



Forest Omnichannel

Perfect for enterprises

$237 $139

/agent/month, billed annually

$169

/agent/month, billed month

Everything in Forest of Freshdesk, Freshchat, Freshcaller and more.

  • Agent Scripts (FREDDY)
  • Email Bot (FREDDY)
  • Auto-triage (FREDDY)
  • Omniroute™
  • Chatbots (FREDDY)
  • Voicebot (FREDDY)
  • Voicebot (FREDDY)
  • Speech-enabled IVR (FREDDY)
  • Abandoned Call Metrics
  • IP Whitelisting
  • Includes 5000 Freddy sessions/month (FREDDY)
  • Includes 5000 local incoming min/month