Choose your customer service solution

Start your 21-day free trial with all features. No credit card required.

Support desk

Support Desk combines best-in-class ticketing, self-service, and reporting.

Sprout

For getting started

FREE

UNLIMITED agents




  • Email & Social Ticketing
  • Ticket Dispatch
  • Knowledge Base
  • Ticket Trend Report
  • Datacenter Location















Growth

For fast growth

$15

/agent/month, billed annually

$18

/agent/month, billed month

Everything in Free &…

  • Automation
  • Collision Detection
  • Marketplace Apps
  • Helpdesk Report
  • SLA & Business Hour
  • Custom Email Server
  • Custom Ticket Views
  • Ticket Fields & Status
  • Custom SSL
  • Customer Fields
  • Time sheet summary report
  • Time tracking







Pro

For high performance

$49

/agent/month, billed annually

$59

/agent/month, billed monthly

Everything in Growth &…

  • Round-robin Routing
  • Custom Roles
  • Custom Reports and Dashboards
  • Customer Segments
  • Versions in Knowledge Base
  • Multiple Products (up to 5)
  • Includes up to 5000 Collaborators
  • Extendable API Limits
  • CSAT Survey & Reports
  • Multiple SLA & Business hours
  • SLA Reminder & Escalation
  • Multilingual Knowledge Base
  • Custom Apps






Enterprise

For Enterprise-grade support

$79

/agent/month, billed annually

$95

/agent/month, billed monthly

Everything in Pro &…

  • Skill-based Routing
  • Sandbox
  • Audit Log
  • Knowledge Base Approval Workflow
  • Agent Shifts
  • IP Range Restriction
  • Email Bot FREDDY
  • Includes 5000 bot sessions/month
  • Assist Bot [FREDDY]
  • Auto-triage [FREDDY]
  • Article Suggester [FREDDY]
  • Robo Assist [FREDDY]
  • Canned Response Suggester [FREDDY]
  • Multiple products (Unlimited)
  • Social Signals


Omnichannel

Leverage messaging and telephony features with your Support Desk to offer seamless support across channels from one place.

Growth Omnichannel

For fast growth

$29

/agent/month, billed annually

$35

/agent/month, billed monthly

Everything in Growth of Freshdesk Support Desk, Messaging, and Contact Center

  • Email, Social, Messaging, Telephony Channels
  • Includes up to 2000 Bot Sessions/Month [FREDDY]
  • Includes up to 2000 Incoming Minutes/Month
  • Chatbot Builder
  • Chatbot Analytics
  • Messaging Topics
  • Contact Management
  • Custom Inbox Views
  • SLA & Business hours
  • Marketplace Apps
  • Automations
  • Data Center Location
  • Ticket, Conversation, and Call Reports
  • Omnichannel Dashboard
  • Time sheet summary report
  • Time tracking



Pro Omnichannel

Perfect for enterprises

$59

/agent/month, billed annually

$71

/agent/month, billed month

Everything in Pro of Freshdesk Support Desk, Messaging, Contact Center and more.

  • Whatsapp Business
  • Apple Business Chat
  • Omnichannel Customer Timeline
  • Omnichannel Knowledge Base
  • Roles & Permissions
  • Custom Reports
  • Co-browsing
  • Multilingual Support
  • Includes 3000 Local Incoming Min/Month
  • Includes up to 3000 Bot Sessions/Month [FREDDY]
  • Includes up to 5000 Collaborators
  • Extendable API Limits
  • Custom Apps
  • Holiday Routing
  • Advanced Call Management
  • Agent Availability Report
  • CSAT Survey & Report

Enterprise Omnichannel

For Enterprise-grade support

$99

/agent/month, billed annually

$119

/agent/month, billed monthly

Everything in Enterprise of Freshdesk Support Desk, Messaging, Contact Center and more.

  • Omniroute™
  • IP Range Restriction
  • Email Bot [FREDDY]
  • Voicebot [FREDDY]
  • Speech-enabled IVR [FREDDY]
  • Includes up to 5000 Bot Sessions/Month [FREDDY]
  • Includes 5000 Local Incoming Min/Month
  • Abandoned Call Metrics
  • Assist Bot [FREDDY]
  • Auto-triage [FREDDY]
  • Robo Assist
  • Canned Response Suggester
  • Article Suggester [FREDDY]
  • Social Signals
  • User Authentication (JWT)
  • Service Level Monitoring