Choose your customer service solution
Start your 21-day free trial with all features. No credit card required.
Helpdesk
Freshdesk combines best-in-class ticketing, self-service, and reporting.
Sprout
For getting started
FREE
UNLIMITED agents
- Email & Social Ticketing
- Ticket Dispatch
- Knowledge Base
- Ticket Trend Report
- Datacenter Location
Blossom
For standard support$15
/agent/month, billed annually
$19
/agent/month, billed month
Everything in Sprout &…
- Automations
- Collision Detection
- Marketplace Apps
- Helpdesk Report
- SLA Management
- Business Hours
Garden
For getting efficient
$35
/agent/month, billed annually
$45
/agent/month, billed monthly
Everything in Blossom &…
- Time Tracking
- CSAT Surveys
- Performance Reports
- Multilingual Knowledge Base
- Custom Apps
Estate
For stellar performance
$49
/agent/month, billed annually
$69
/agent/month, billed monthly
Everything in Garden &…
- Round-robin Routing
- Custom Roles
- Portal Rebrand
- Custom Reports and Dashboards
- Customer Segments
- Versioning in Knowledge Base
- Multiple Products
- Dynamic Ticket Forms
Forest
Perfect for enterprises
$99
/agent/month, billed annually
$125
/agent/month, billed monthly
Everything in Estate &…
- Skill-based Routing
- Sandbox
- Audit Log
- Knowledge Base Approval Workflow
- Agent Shifts (BETA)
- IP Whitelisting
- Agent Scripts (FREDDY)
- Email Bot (FREDDY)
- Auto-triage (FREDDY)
- Article Suggester (FREDDY)
- HIPAA Compliance
Omnichannel
Leverage Freshchat and Freshcaller features with Freshdesk to offer seamless support across channels from one place.
Estate Omnichannel
For stellar performance
$139 $79
/agent/month, billed annually
$99
/agent/month, billed monthly
Everything in Estate of Freshdesk, Freshchat, Freshcaller and more.
- Email, Social, Chat, Phone Channels
- Messaging (ADD-ON)
- Omnichannel Customer Timeline
- Roles and Permissions
- Custom Reports
- Co-browsing
- Multilingual Support
- Includes 3000 local incoming min/month
Forest Omnichannel
Perfect for enterprises$237 $139
/agent/month, billed annually
$169
/agent/month, billed month
Everything in Forest of Freshdesk, Freshchat, Freshcaller and more.
- Agent Scripts (FREDDY)
- Email Bot (FREDDY)
- Auto-triage (FREDDY)
- Omniroute™
- Chatbots (FREDDY)
- Voicebot (FREDDY)
- Voicebot (FREDDY)
- Speech-enabled IVR (FREDDY)
- Abandoned Call Metrics
- IP Whitelisting
- Includes 5000 Freddy sessions/month (FREDDY)
- Includes 5000 local incoming min/month