Delight your customers and win them for life
Looking for Omnichannel, Bots, and Self-service solutions for customer service? We've got you covered!
With Freshdesk, you can…
and much more...
- Streamline all your customer conversations in one place
- Automate your repetitive work and save time
- Collaborate with other teams to resolve issues faster
Use the power of collaborative ticketing and AI to deliver the best customer experience
It takes a team to deliver great customer support
Customer support, minus the repetitive tasks
Help customers wherever they are
Reporting & Analytics
Make data-driven decisions to wow your customers
Safeguard your helpdesk data with Freshdesk
- Provide enterprise support without the hassle
- Customer support software for SMBs
By Use Case
- Effortless support, for your team & customers
- AI + HI = Exceptional Customer Service
- Help your customers help themselves
- Build and grow profitable field service
Remote Customer Service
- Go Remote with Freshdesk Omnichannel
Proactive Customer Support
- Move beyond reactive support
Retail & E-Commerce
- Shoppers want more than a transaction
Travel & Hospitality
- Make every guest feel special
Software and IT
- Engineer wow moments.
- Be the go-to consumer brand.
- Build relationships that last
- The safe choice for you and your patients
- The Help Desk for Schoolsand Universities
Support, now simplified
Conversations made easier
Unify support channels
Streamline your support channels - Email, Phone, Chat and more - so you can respond to all your customers from just one place
Manage conversations easily
Notice trends, set priorities, assign tickets to right agents, and enable faster resolutions from one place.
Collaborations made stronger
Conversations with context
Invite anyone - agents, colleagues, or external business partners - to discuss and solve tickets through Freshconnect
Share ticket ownership
Work in parallel with other teams by sharing ticket ownership, and find answers without losing visibility at any point.
Support made more automatic
Three different automations
These automations will help you eliminate repetitive tasks and keep an eye on critical events.
Manage automations easily
Automatic rule summaries, audit logs and the flexibility in using logical operators makes managing automations simple
Answers made available faster
Solutions up front and center
Guide customers to get help faster, by showing solution articles on your website.
A simple contact form
When your customers have a question, you’ll be just a click away.
Insights made more accessible
Monitor your teams easily and take data driven decisions to hit your support targets with customizable Team Dashboards
Seven Widget Types
Observe important metrics closely with seven widget types. Notice trends and drill down into extensive reports anytime with just one click.