IT SERVICE DESK THAT’S ACTUALLY SIMPLE

Modernize IT and other business functions with a refreshingly easy-to-use, simple-to-configure IT service desk solution in the cloud.

FRESHSERVICE FEATURES

IT Service Desk

Service desk software that aligns IT with the business

ITSM

Modern, Intelligent ITSM software

IT Project Management

The Complete Project Management Toolkit

IT Asset Management

Build a single source of truth for your IT assets

Reporting

Advanced analytics for greater visibility and service improvement

FRESHSERVICE SOLUTIONS

BY SIZE

Enterprise

  • ITSM for the Modern Enterprise

SMB

  • ITSM Suite for Small and Medium Businesses

BY USE CASE

ITSM

  • Make ITSM simple

ESM

  • Streamline Enterprise Service Management

MSP

  • Support Multiple Clients from a Single Platform

BY TEAM

HR

  • Onboard new employees with ease

Marketing

  • A 360 degree view of your marketing projects

Finance

  • Be audit-ready always

Facilities

  • Provide services 24×7 with a unified portal

BY INDUSTRY

Education

  • ITSM for Higher Education

Healthcare

  • ITSM Solutions for Healthcare

EVERYTHING YOU NEED FOR IT SUPPORT

Easy to use and set up

Freshservice’s modern and intuitive UI requires minimal to no training, and is customizable to IT and non-IT needs.

Multi-channel support

Automate tasks and provide support for issues raised via email, self-service portal, phone, chat, or in person

Gamify your service desk

Turn your service desk into a highly engaging and fun experience for your agents

Information at your fingertips

Maintain records of contracts, hardware, software, and other assets, including all details from acquisition to expiry

Best rated Mobile App

Leverage the best rated mobile service desk app for iOS and Android and support your high impact employees who are on the road

WHY FRESHSERVICE?

Information at your fingertips

Canned Responses

Save precious time by quickly responding to employee questions with reusable templates

Automate internal processes

Auto assign requests

Automate agent assignment for requests and create your own approval workflows using workflow automator to fulfil requests on time.

Get the most out of CMDB

Track asset relationships and dependencies

Get complete visibility into how your configuration items (CIs) are connected to the business by visualizing all the dependencies and relationships in an interactive map.

Be on top of your KPIs

Project important KPIs on a large screen

Project the key metrics for your team on a large screen to keep them updated

Automatically receive reports directly to your mailbox

Project the key metrics for your team on a large screen to keep them updated

Improve employee experience

Avoid tickets for common scenarios

Auto suggest solution articles to end users when they’re trying to solve a problem.

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