IT Service desk that's actually simple
Modernize IT and other business functions with a refreshingly easy-to-use, simple-to-configure IT service desk solution in the cloud.
FRESHSERVICE FEATURES
IT Service Desk
Service desk software that aligns IT with the business
ITSM
Modern, Intelligent ITSM software
IT Project Management
The Complete Project Management Toolkit
IT Asset Management
Build a single source of truth for your IT assets
Reporting
Advanced analytics for greater visibility and service improvement
FRESHSERVICE SOLUTIONS
By Size
Enterprise
- ITSM for the Modern Enterprise
SMB
- ITSM Suite for Small and Medium Businesses
By Use Case
ITSM
- Make ITSM simple
ESM
- Streamline Enterprise Service Management
MSP
- Support Multiple Clients from a Single Platform
By Team
HR
- Onboard new employees with ease
Marketing
- A 360 degree view of your marketing projects
Finance
- Be audit-ready always
Facilities
- Provide services 24x7 with a unified portal
By Industry
Education
- ITSM for Higher Education
Healthcare
Everything you need for IT support
Easy to use and set up
Freshservice's modern and intuitive UI requires minimal to no training, and is customizable to IT and non-IT needs.
Multi-channel support
Automate tasks and provide support for issues raised via email, self-service portal, phone, chat, or in person
Gamify your service desk
Turn your service desk into a highly engaging and fun experience for your agents
Information at your fingertips
Maintain records of contracts, hardware, software, and other assets, including all details from acquisition to expiry
Best rated Mobile App
Leverage the best rated mobile service desk app for iOS and Android and support your high impact employees who are on the road
Why Freshservice?
Information at your fingertips
Canned Responses
Save precious time by quickly responding to employee questions with reusable templates
Automate internal processes
Auto assign requests
Automate agent assignment for requests and create your own approval workflows using workflow automator to fulfil requests on time.
Get the most out of CMDB
Track asset relationships and dependencies
Get complete visibility into how your configuration items (CIs) are connected to the business by visualizing all the dependencies and relationships in an interactive map.
Be on top of your KPIs
Project important KPIs on a large screen
Project the key metrics for your team on a large screen to keep them updated
Automatically receive reports directly to your mailbox
Project the key metrics for your team on a large screen to keep them updated
Improve employee experience
Avoid tickets for common scenarios
Auto suggest solution articles to end users when they’re trying to solve a problem.
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