MAKE YOUR VENDOR SELECTION EASIER WITH INSIGHTS FROM 750 USERS

Considering a new IT service management (ITSM) tool? Info-Tech’s ITSM Data Quadrant Report provides a comparison of the most popular ITSM products based on the experiences of real users. Each product is compared and contrasted with other vendors in the category to create a holistic, unbiased view of the ITSM product landscape. Products are ranked based on user satisfaction with product capabilities, including:

• Overall business value delivered
• Breadth and depth of key features
• Ease of implementation, administration, customization and data integration
• Availability and quality of vendor support and training

As an added bonus, you’ll receive the individual product scorecard for Cherwell Service Management, featuring a ranking matrix for all evaluated features, customer primary selection criteria, and customer retention statistics.