INFO-TECH’S IT SERVICE MANAGEMENT SELECTION GUIDE ANALYST REPORT

ANALYST REPORT

ACCESS FUNDING AND ADVANCE YOUR ITSM SOLUTIONS

Are your workarounds no longer solving your IT Ops issues? Having trouble maturing your system?

With a rapidly-evolving ITSM services culture, Ops teams are struggling to adapt and mature solutions with little funding. And since IT is often viewed as a cost center, it’s difficult to get buy-in from stakeholders. Although we know that mature ITSMs have the ability to transform business functions, how do you convince I&O leaders that modernization is worth the investment?

In this IT Service Management Selection Guide, Info-Tech experts discuss how you can build a business case and get the buy-in you need. We’ll also explore how to move beyond budget restrictions and show stakeholders how new IT operations solutions will benefit the business as a whole.

This guide will help you:

  • Identify the common obstacles creating barriers to funding
  • Analyse your IT operations needs and define use cases and requirements
  • Build a business case with clearly defined goals that engage stakeholders
  • Evaluate processes and identify opportunities to remove or improve workarounds