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IT Service Management Consultant

Key Tasks And Responsibilities:

  • Lead and manage ITSM driven improvement initiatives for Clients.
  • Conduct process maturity and capability assessments based on best practice frameworks like ITIL, models like CMMI and standards like ISO/IEC 15504
  • Design of roadmaps to plan ITSM process implementation and improvement programs.
  • Facilitate and manage projects to drive service and process improvement/implementation initiatives.
  • Assisting clients to develop clear strategic plans to address people, process and technology issues associated with relevant Pink Elephant engagements
  • Function in an advisory capacity both internally and externally, driving innovation and enhancing the capability of Pink Elephant’s consultancy practice.
  • Enhance the credibility of Pink Elephant through thought leadership and industry recognition.
  • Ability to create / develop solutions, alongside other operations team members, to meet client needs
  • Actively supports the Pink Elephant corporate strategy i.e. through delivery excellence, providing opportunities for other Pink Elephant business units.
  • Working to tight deadlines so as to meet objectives of Pink Elephant and its Clients
  • Meet or exceed qualitative and quantitative Key Performance indicators for Consultant performance

Professional/Technical Expertise:

Skill/Knowledge Requiremets (academic, technical, professional)


  • Graduate qualified or relevant industry experience
  • Minimum of eight points on the ITILv3 qualification scheme
  • Full clean driving licence


  • ITIL Service Management Expert qualification
  • Project Management (PRINCE 2, Agile)
  • COBIT 5 Foundation
  • DevOps

Experience Required:


  • Minimum of three years IT Service Management Consulting
  • Extensive experience and knowledge of the Service Management Industry ranging from (but not limited to) ITIL, DevOps, Integrated Service Management, Project Management, Governance Standards (COBIT 5), ISO 20000/27000 exposure, Organisational Change Management, Business Relationship Management, Consulting Modules, Customer experience, etc.
  • Outstanding presentation skills
  • Exceptional oral and written communication skills – Business Language proficiency : English
  • The ability and willingness to travel throughout South Africa predominantly, as well as the whole of Africa and sometimes worldwide when required
  • Must have own transport
  • Experience of all aspects of IT Service Management
  • Demonstrated full responsibility for IT Service Management processes or projects
  • Breadth and depth of experience in IT Service Management business environments
  • PRINCE2, Agile, SDI, COBIT, ISO 20000 and/or technical certifications will be an advantage
  • Recognised externally with in the Industry as either a specialist or leader in a relevant subject matter
  • Member of relevant external bodies e.g. ITSMF, ITSMI, COBIT


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