ITSM for Healthcare


Innovative service management for better patient-centered care.

Healthcare systems are facing more complexity than ever before. Meet new and day-to-day challenges with Cherwell to deliver better patient care.

Optimize Budget and Lower Ownership Costs

Lower your Total Cost of Ownership (TCO) with a best-in-class, no-code platform. Outsmart clinical service disruptions, collaborate and plan changes, detect and prevent collisions – without help from developers, repeatably. Create your ideal workflows in just days with 11 built-in, PINK-verified ITIL best practices and processes. Achieve faster time to value and reduce overhead, allowing you to reinvest time and money saved into other strategic patient-centered initiatives.

Redefine the Patient — and Staff — Service Experience

Increase retention of physicians and nurses by providing a best-in-class service experience. Elevate the patient experience by helping medical staff do what they do best – focus on delivering the best care possible. Onboarding and offboarding can be a breeze with a solution so easy to use that anyone can log a change. Robust self-service portals for every kind of user boosts technology adoption and concurrent licensing makes 24/7, cost-effective support possible.

Centralize Knowledge to Transform Collaboration

Break down silos and enhance communication throughout your entire healthcare system with a single source of truth. Gain new visibility into the upstream and downstream impact of devices and applications with Cherwell’s CMDB so you can strategically plan changes and quickly resolve issues. Effectively manage medical device, registration, billing, EHR/EMR systems, network, server and infrastructure devices details and inventory that support patient care with asset management. And keep data up-to-date and systems connected with flexible integrations and over 115 mergeable applications (mApps). This unparalleled extensibility means you can deliver service beyond medical staff and support groups like HR, security, payroll, employee wellness, and more.

Stay Informed, Stay Compliant, Stay Agile

Become a more proactive IT department that empowers better business decisions, trickling down to even better patient care. Keep track of medical license validity, continuing education requirements, mandatory trainings from security to general workplace procedures, and more across physicians, nurses, and staff. Stay on top of Joint Commission accreditation, EHR rollout progress, software upgrades, and more across your healthcare system. Leverage encrypted fields for temporary storage of PHI to resolve EMR-related incidents rapidly. Enterprise Service Management (ESM) paired with platform intelligence and controls enable you to rapidly respond to compliance audits or adapt to any regulation changes that come your way.


Workflow Automation

Implement your ideal workflows in days rather than months with our easy-to-use visual builder.

Self-Service Portal

Make on-boarding and off-boarding a breeze by empowering everyone physicians and nurses to self-serve.

Concurrent Licensing

Optimize resources and shifts with a better user to license ratio.

Mergeable Applications

Keep your systems up-to-date and connected with help from over 175 prebuilt Mergeable Applications (mApps).

Governance, Risk, and Compliance

Governing risk and compliance is never easy, but having a unified framework and dashboard can improve efficiency and control.

Enterprise Service Management

Extend support across your institution with service management solutions for every group, from Facilities to Security, HR, and more.