ITSM for Higher Education


Deliver the best service experience from “Accepted” to “Graduated” – and beyond.

In order to provide the modern service experience students, faculty, staff, and others across your institution expect, embracing innovation is necessary. Turn modernization challenges into opportunities – both on-campus and off – with Cherwell.

No-Code = Lower Total Cost of Ownership

Customize, upgrade, and repeat without help from developers. Our visual builder and short implementation cycles means you can launch your ideal workflows in days rather than months. Simple configuration and easy customization allow you to make an impact fast. And a no-code platform flexes and scales with you to match your growth.

Do Way More with Less

Get up to a 5:1 ratio of users per license* with our concurrent licensing-model[1]. Onboard and offboard employees, including student workers, with ease. Transition shifts without a hitch and provide 24/7 support to day walkers and night owls alike.

*[1] Gartner, 6 Smart Steps for ITSM Tool Selection Success, Nov 2019. 

Optimize and Scale

Say goodbye to disparate data, systems, and groups. Improve project outcomes with automated workflows and robust reporting. Keep data up-to-date with flexible integrations and over 115 mergeable applications (mApps) that connect your systems. And increase collaboration with Enterprise Service Management (ESM) platform that can help you extend support to HR, facilities, research groups, and more in a jiffy.

Improve Self-Service to Increase Satisfaction

By the end of 2020, 85% of customer service interactions will be automated.* Improve usability and adoption by meeting students, faculty, staff, alumni, and parents on their terms and empowering them with self-service. Set up easy-to-use self-service portals (at no extra cost for portal users) with your ideal service catalog and knowledge base to resolve issues faster than ever before.

*IBM, 10 reasons why AI-powered, automated customer service is the future, Oct 2017.

Boost Security

Got cyber security performance goals? Streamline security compliance policies and activities with Information Security Service Management (ISSM). Integrate Cherwell with your security controls for integrated management and smoother audits.


Low-Code Development

Decrease total cost of ownership, with the ability to implement, upgrade, and customize without help from developers.

Workflow Automation

Implement your ideal workflows in days rather than months with our easy-to-use visual builder.

Concurrent Licensing

Optimize resources and shifts with a better user to license ratio.

Self-Service Portal

Reduce requests by empowering everyone – students, faculty, staff, alumni, parents – to self-serve.

Knowledge Management

Improve usability and adoption with a library containing answers to the most frequently asked questions catered to each user.

Mergeable Applications

Keep your systems up-to-date and connected with help from over 175 prebuilt Mergeable Applications (mApps).