TECHNOLOGY

In order to bring designed processes to life and to support our Managed Service Centre internally, Pink Elephant have selected a number of industry leading technology solutions, specifically chosen to compliment the various other solutions we offer.

These include Cherwell, Beyond Trust, Freshdesk, Freshservice and Specops. Read on for more information on each of these offerings.

Beyond Trust is the #1 solution for leading enterprises to securely access and support any device or system, anywhere in the world. The tool will support all of your systems over the web, even behind firewalls you don’t control.

All supported platforms are included in the core product so you can consolidate and standardise support, improving incident handling time and agent productivity. Beyond Trust Privileged Access is the fastest way to protect your most critical assets from Cyber threats.

Optimise your ability to deliver services more efficiently, reduce demand, and manage processes, workflows and service experiences. Cherwell improves service delivery across the entire organization to cover areas such as IT Service Management, HR, facilities, training and any other workflow you can think of automating.

Named as a leader by Forrester and a challenger by Gartner, this integrated system allows you to innovate quickly with codeless workflow automation, measure progress with end to end visibility of integrated dashboards, and collaborate seamlessly with easy partner integration. Cherwell will solve all your incident management needs.

Delight your customers with effortless customer service. Engage in more meaningful conversations every day, across every channel, with every customer.

Reimagine more meaningful conversations and turn service agents into customer champions. Provide the best, most intuitive support across all channels. Proactively understand customer needs to serve excellence, the first time. Save time and reduce repetitive tasks. Help agents rapidly resolve customer inquiries with workforce automation and knowledge from one, unified platform.

Right-size your IT Service Management with a cloud based ITSM solution for your service desk. With powerful automation tools to manage incidents, assets and more.

Freshservice provides ITIL-ready components that help administrators manage assets, incidents, problems, change and releases. The Asset Management component helps organisations exercise control over their IT assets. Software/hardware assets can be added, tagged, tracked and delinked, ensuring asset visibility and awareness.

With Specops you can revolutionise password resets with a flexible authentication engine and ensure that users always have a secure way to reset their password, regardless of location, device or browser.

Used in conjunction with new Service Centre customers, we see a decrease in call volumes to the Service Desk by up to 40%, providing a quick win kick start to any new service, as well as reduced resource requirements.