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Our Case Studies are examples of success that make the case for IT Service Management

Pink Elephant partners with organisations to produce measureable business results. These case studies have been written from previous projects that we have worked on, and offer insight from a variety of companies and organisations.

The case studies provide an idea of what Pink Elephant can accomplish for your organisation.




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RETAIL CASE STUDY This case study shows the improvement of service delivery after the relocation of the service form an internal provider to Pink Elephant. The case study relates to a retail customer with a very large sales force and…

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"Increased productivity and efficiency as a result of an outstanding training portal and high quality training" Jan Willem Sewalt IT Service Manager EMEA | Starbucks LEARNING SOLUTION With more than 20,000 locations worldwide, Starbucks is the world’s largest chain of…

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LEADING UNIVERSITY EMBARKS ON IT TRANSFORMATION PROGRAMME TO DELIVER IMPROVED LEVELS OF SERVICE EXCELLENCE. The University of Oxford is the oldest English-speaking and the second-oldest surviving university in the world. Most undergraduate teaching at Oxford is organised around weekly tutorials…

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END OF AN ERA - INTO A NEW BUSINESS MODEL? Having successfully transitioned from print to digital, the Auto Trader branded website forms the core part of the TMG business. AutoTrader.co.uk is the UK’s leading motoring website with over 11…

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GLOBAL FINANCIAL SERVICES ORGANISATION BANKS ON ITSM PROCESS IMPROVEMENT PROGRAMME BACKGROUND Responsible for the technology that powers the commercial operations of this international financial services leviathan demands exemplary 24×7 service delivery. Employing over 7,000 people worldwide, the IT organisation supports…

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IT SERVICE MANAGEMENT LEAPS AHEAD AT ZURICH BACKGROUND Zurich is one of the world’s largest insurance groups and one of the few to operate on a truly global basis through a worldwide network of subsidiaries and offices in North America,…

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SERVICE MANAGEMENT IMPROVEMENT PROGRAMME EMPOWERS A NEW EDUCATION ERA AT UK UNIVERSITY BACKGROUND One of the largest academic institutions in the UK – with a student population of 25,000 and employing 3,400 staff — this university is transforming its learning…

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A VIRTUAL WORLD OF ITIL LEARNING GOES LIVE AT CSC BACKGROUND CSC is one of the world’s largest and most respected providers of IT services. For more than 50 years, CSC has provided technology-enabled solutions and services to solve their…

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RETAILS GIANT BRINGS ITIL INTO PLAY BACKGROUND Operating a shared service model across Europe, the UK-based IT department of this leading European PC and video game products retailer supports a complex mix of applications and multi-channel retail architectures that include…

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ENERGY COMPANY USES ITIL TO POWER ITS NEW WORLD-CLASS GLOBAL OPERATIONS BACKGROUND Employing 100,000 people and with operations in six continents and over 100 countries, this global energy group is one of the 10 largest companies in the world. Following…

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IT business solutions organisation StorTech has joined an exclusive group of companies in becoming an ISO/IEC 20 000 certified business by complying with the international standard for IT service management this past month. About StorTech StorTech is a provider of…