Managed IT Support
Pink's Managed Service Desk
The Pink Elephant Service Desk builds on our track record in Service Management in order to deliver exceptional skills and customer service for our global customers underpinned by global leading technologies and guaranteed data and voice network availability.
Why choose Pink
Our Managed Service Centre is open 24/7/365
English, French, German, Spanish, Italian, Portuguese, Dutch and more
Lower operational costs
Our fully managed service is accompanied by considerable cost savings and more...
ITSM Thought Leadership
Globally reconsidered ITSM Thought Leader for over 40 years
KPI driven with a significant focus on first time fix and response...
Leading edge technology and future-equipped service capabilities
Our Managed Service Desk places the emphasis on the staffing, management and improvement of your customer’s single point of contact to the IT department. Pink Elephant provides certified, experienced people at the ‘peak of their enthusiasm’ to deliver this critical element of customer service excellence, based firmly on ITIL best practices.
The deployment of the team is carried out using a proven transition plan suitable for any organisation, and provides immediate access to globally tested ITIL processes and procedures – fully documented – allowing for the implementation of key best practice disciplines from the outset.
Key Features and Benefits
- Pink Elephant employees: recruitment is key; individuals with an infectious positive attitude that is perfect for Customer Service duties.
- Knowledge: all our staff have the back-up of one of the world’s leading authorities on IT Service Management.
- Known fixed costs and no more recruitment fees.
- Pink Elephant will take responsibility for the recruitment, selection, and management of all staff performance issues within the Service Desk environment.
- Service performance is underpinned by Pink Elephant’s world-class team of consultants and education products.
- Rigorous induction programme: all staff will have at least ITIL Foundation and SDI Service Desk Analyst certification.
- The ‘Service Wrap’: when you opt for a fully-managed service, we’ll provide a Service Desk assessment at the start of the contract to feed into an improvement plan.
- ITIL best practice processes and procedures deployed by the leaders in IT Management.
- Standard, detailed monthly reporting included against pre-agreed service levels.