Pink Elephant Blog

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What is Service Desk Management? A Comprehensive Guide

What is Service Desk Management? A Comprehensive Guide

In today's technology-driven world, efficient management of IT services is crucial for businesses to thrive. One key component of effective IT service management is service desk management. In this blog post, we will explore the ins and outs of service desk...

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The Purpose of Incident Management Explained

The Purpose of Incident Management Explained

In today's technology-driven world, businesses rely heavily on IT services to work smoothly and provide excellent customer experiences. However, sometimes things go wrong, like computer crashes, network problems, or software glitches. That's where incident management...

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How to Build a Successful Service Desk  (Full Guide)

How to Build a Successful Service Desk (Full Guide)

In today's fast-paced business world, a strong service desk is crucial for efficient IT support and excellent customer service. Whether you're starting fresh or improving your current service desk, this guide offers valuable insights and practical tips on How to Build...

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ITIL® Course: How to Get Started & Succeed

ITIL® Course: How to Get Started & Succeed

ITIL® Certification is one of the most sought-after certifications in Information Technology. It provides a comprehensive set of best practices for IT service management and has become an industry standard. If you're looking to get certified, this article will provide...

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The Top Benefits Of Outsourcing Service Desk For Businesses

The Top Benefits Of Outsourcing Service Desk For Businesses

As an expert IT consultant, I'm often asked how businesses can benefit from an outsourced service desk. The truth is that outsourcing your service desk can be incredibly beneficial for businesses of all sizes. From increased efficiency and cost savings to improved...

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Why Managed IT Services are Essential for Business Growth

Why Managed IT Services are Essential for Business Growth

As an IT consultant, I understand the power of managed IT services to help businesses grow. Scalability and flexibility are essential components of success in today's digital world. By leveraging these features, you can ensure that your business will be able to meet...

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IT Operations Management Best Practices For Remote Teams

IT Operations Management Best Practices For Remote Teams

As an IT consultant, I field questions every day about how to best manage remote teams. Businesses and organisations of all sizes are faced with the challenge of managing their IT operations in a distributed manner. With the right tools, processes, and strategies in...

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Highlights from Pink20

Highlights from Pink20

From the moment Batman swooped into the conference centre in his Batmobile for the Sunday evening welcome reception and exhibition showcase opening through to the half-day workshops on the final day, Pink20 rocked the Bellagio in Las Vegas! But, don’t take our word...

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Save time and money with Specops uReset® now!

Save time and money with Specops uReset® now!

SAVE TIME AND MONEY WITH SPECOPS URESET® NOW! Are password resets and account lockouts exhausting valuable IT resources? We have an easy, cost-saving solution for you:   Want to know how much you can save? Contact us on info.africa@pinkelephant.co.za For more...

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Cherwell Service Management (CSM) 10.0 is here!

Cherwell Service Management (CSM) 10.0 is here!

INTRODUCING AN EVEN SMARTER WAY TO MAKE WORK FLOW Cherwell Service Management 10.0 will dramatically improve IT efficiency, employee productivity and really moves us forward from an innovation perspective. SO, WHAT’S NEW? CSM 10.0 introduces expanded channels, new...

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