Consulting

We apply a holistic approach considering the people, process, product and partner aspects unique to your organization and transfer knowledge and skills to you and your team, working with you hand- in-hand every step of the way. The full range of Best Practice Frameworks underpins the time tested Pink Elephant consulting philosophy.

Our world class consultants work in the role of trusted advisor sharing our years of hard earned knowledge and real world experience to help you achieve your goals. At Pink Elephant our goal is to deliver meaningful results. We take our knowledge of best practise and combine it with critical experience (gained from helping hundreds of organisations across the world) to optimise your improvement project for quicker and more practical results.

Our experienced consultants are specifically trained to adapt, adopt and combine frameworks to fit your company’s unique IT Management or Governance needs. We can support your improvement project in a variety of different roles.

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EXECUTIVE ROADMAP

Pink Elephant will facilitate workshops with your Senior Leadership team to provide an executive level overview of the people, process, tool and partner elements of your programme.

VISIONING & STRATEGY

Identify your key programme drivers, develop your specific goals and deliver a report on your organisation’s vision and strategy – a document that will act as a foundational input into future planning activities.

ASSESSMENTS

Process maturity assessments, industry benchmark comparisons, cultural analysis, maturity gap analysis and detailed recommendations for the next steps in your improvement journey.

ROADMAP PLANNING

Actionable Process, Communication, Training, Organisational Change and Governance plans to move your initiative forward.

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RAPID PROCESS DESIGN

Leveraging the wealth of information within PinkATLAS™ – our rich online ITSM resource repository – these intensive workshops result in the design of key processes that are optimised for your specific organisation.

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IMPLEMENTATION GUIDANCE & ASSISTANCE

Each change to the status quo must be carefully measured, managed and controlled. We have led countless other organisations through their change programmes, ultimately automating the change into the new way of work.

TALK TO US ABOUT A TAILORED SERVICE DESK SOLUTION

FURTHER BENCHMARKING ACTIVITIES

COACH & GUIDE

Support in an on-going capacity as a subject matter expert to provide guidance on best practice for processes, assist with quality assurance and advice via regular project meetings and “clinics”.

SERVICE DESK ASSESSMENT

In order to gain a holistic view of your Service Desk performance this assessment is comprised of interviews, workshops and desk side observation. A full report will be produced and prioritised against the strategy.

ITSM TOOL SELECTION SUPPORT

Our PinkSelect approach provides a vendor neutral process for the design of a well-rounded evaluation process.

ISO/IEC 27001 READINESS ASSESSMENT

The assessment is designed to measure the quality of your Security Management processes against the ISO/IEC 27001. This exercise highlights areas of non-conformance allowing for closure of gaps before audit.

COBIT® GOVERNANCE ASSESSMENT

Pink Elephant’s COBIT assessment methodology includes activities aimed at evaluating evidence of IT Governance by identifying the required work products and artefacts and then analysing the findings to report on current process capability.

ISO/IEC 20000 READINESS ASSESSMENT

The assessment seeks to identify the gaps in your organisation of compliance to the ISO/IEC 20000 standard for service management prior to audit. The report will outline actions to be taken before engaging with your preferred external auditor.

SUPPORTING PRODUCTS

PINKATLAS

PinkATLAS is an online resource centre containing all the tools, documents and other valuable assets used by Pink Elephant’s own world-class Consultants when they go on-site to help their clients. You can gain access to this very same “Consultant’s Tool-Box” through a PinkATLAS subscription.

PINKSCAN

PinkScan is Pink Elephant’s Process Assessment & Benchmarking Service. Using this assessment, the first ever developed for the ITSM industry, you can measure as few or as many processes as deemed fit for purpose. PinkScan an independent, objective assessment of Process maturity, as compared to Best Practice.

PINKSELECT

A vendor neutral process for the design of an evaluation process. Maximise your investment in tools by developing clear criteria that ensures consistent mapping of your Service Management processes.