All of Pink Elephant’s complimentary service offerings have international de-facto best practice at its’ core. The sheer volume of frameworks available, and which to choose as most suitable for your organisation and the specific initiative to hand, can lead to internal debate and in some cases delay the objective you are looking to achieve.

You will find that the frameworks which we at Pink focus on are relevant and importantly, able to be integrated to deliver the solution that best fits.

Below you will find some high level detail on the best practices included in our education offering to further your understanding of the respective goals of each.

ITIL supports organizations and individuals to gain optimal value from IT and digital services. It helps define the direction of the service provider with a clear capability model and aligns them to the business strategy and customer needs.

ITIL is a widely accepted approach to IT service management (ITSM), which has been adopted by individuals and organizations across the world. It provides a cohesive set of best practice, drawn from the public and private sectors internationally.

Extensive research by AXELOS, involving a diverse group of stakeholders (+2,000), has consistently shown that ITIL is fundamental to businesses, enables transformation and helps organizations realise value.

ITIL 4 takes you through a service value system which provides a holistic picture of what it really means to contribute to business value. The focus is now on the co-creation of value through service relationship.

The updated framework will focus on facilitating value co-creation via a service value system (SVS). The SVS represents how different components and activities can work together, in any type of organization, to facilitate value creation through IT enabled services.

With Specops you can revolutionise password resets with a flexible authentication engine and ensure that users always have a secure way to reset their password, regardless of location, device or browser.

Used in conjunction with new Service Centre customers, we see a decrease in call volumes to the Service Desk by up to 40%, providing a quick win kick start to any new service and reduced resource requirements.

With Specops you can revolutionise password resets with a flexible authentication engine and ensure that users always have a secure way to reset their password, regardless of location, device or browser.

Used in conjunction with new Service Centre customers, we see a decrease in call volumes to the

In a recent PPM benchmark study, 76% of project managers agreed that the business environment has become more competitive. Organizations are striving to find a competitive advantage wherever they can.

To do this, they must change to stay ahead of the competition, survive and thrive and Project and programme management are crucial to that survival.

PRINCE2 is the world’s most widely-adopted project management method, used by people and organizations from wide-ranging industries and sectors.

It is a flexible method that guides you through the essentials for managing successful projects, regardless of type or scale. Built upon seven principles, themes and processes, PRINCE2 can be tailored to meet your specific requirements.

Available certifications, accredited by Peoplecert, include:

The Agile Business Consortium is evolving the Framework for Business Agility, which is designed to help organisations become more adaptive, creative and resilient in complex and uncertain times.

The approach to Agile business change builds on the tried and tested DSDM heritage of Agile programmes and Agile projects and is being enhanced with a range of new elements all based on the real-world Agile experience of Consortium members and other thought leaders.

An Agile Business is an organisation that embraces the Agile philosophy and values at its core, from it’s people and culture, to its structure and technology, consequently an Agile Business is customer centric.

An Agile Business can respond quickly and effectively to opportunities and threats found in its internal and external environments (be they commercial, legal, technological, social, moral or political).

So, why Agile? The future is unpredictable, and with the world and its technology changing ever faster, it is creating greater uncertainty on our needs and requirements. Businesses that are able to embrace Agile are able to adapt faster, delivering little and often, testing the environment and remaining customer focused.

COBIT 5 is the only business framework for the governance and management of enterprise IT. It is the product of a global task force and development team from ISACA, a nonprofit, independent association of more than 140,000 governance, security, risk and assurance professionals in 187 countries.

COBIT 5 incorporates the latest thinking in enterprise governance and management techniques, and provides globally accepted principles, practices, analytical tools and models to help increase the trust in, and value from, information systems.

New user demands, industry-specific regulations and risk scenarios emerge every day. Maximizing the value of intellectual property, managing risk and security and assuring compliance through effective IT governance and management has never been more important.

No other framework focused on enterprise IT offers the breadth or benefits of COBIT.

Available certifications, accredited by APMG International, include:

The SDI has been inspiring service desks worldwide to be brilliant!

Tried and tested by thousands of companies and service desk professionals in over 150 countries, SDI partner with service desks on their transformation journeys and IT service professionals on their career journeys.

SDI’s globally accepted certification programme is the only benchmarking scheme based on industry best practice standards, designed specifically to certify service desk quality.

Available certifications, accredited by Peoplecert and APMG International, include:

Incorporated as a nonprofit corporation in February 2013, Business Relationship Management Institute (BRM Institute) is the world’s premier membership, professional development, and official certification organization dedicated to building and maintaining Business Relationship Management (BRM) professional standards and serving the single global BRM community.

BRM Institute provides world-class professional membership and development programs to advance the art and discipline of business relationship management worldwide. Through BRM professional standards, organizations can grow their BRM capability and roles to drive business strategy, strengthen cross-functional collaboration, and champion a culture of creativity, innovation, and shared ownership across the enterprise. This transformation results in holistic and innovative strategies created to deliver their intended business value results.

Available certification, accredited by APMG International includes:

In a business world facing significant disruptions, it pays to stay at the top of your game, to be committed to ongoing learning and to be challenged by the latest thinking.

The Change Management Institute is the world’s leading organisation committed to the advancement of the change management profession. They are committed to individual ongoing professional development as well as connecting like-minded professionals virtually or in the world’s largest cities.

The Change Management Institute is known for pushing the boundaries of change, focussing their energy on fresh thinking and clever practice.  They are methodology agnostic, leveraging collective member experience to grow the way change practice is applied across very diverse industries and situations.

Available certifications accredited by APMG International include: