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The ISO/IEC 20000 course is part of the Foundations for Professionals program.
There are several different ISO/IEC 20000 qualification schemes for individuals in existence.
Our qualifications are accredited by PeopleCert
The two-day course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).
What’s the difference between ITIL v3 and ITIL 4? In a nutshell, ITIL v3 describes Service Management around 26 processes and functions that are part of a continuous process of 5 life cycles: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. All of the v3 body of knowledge is still very worthwhile and relevant!
ITIL 4 takes you through a more evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.
| Instructor led (online & onsite) – course cost breakdown | |
|---|---|
| Course Fee | R4 700.00 |
| Exam Fee (incl. Proctor Fee) | R4 050.00 |
| Core Publication (eBook) | R880.00 |
| Total ex. VAT | R9 630.00 |
| All courses certified by PeopleCert require both the Exam & Core Publication to be purchased which are included in the Total price displayed | |
With the speed at which digital technologies are evolving, organizations have had to accelerate the adoption of a flexible, digital transformation strategy that includes a holistic approach spanning across the enterprise.
The unavoidable interaction between people, digital technologies, and physical assets has created an increasingly fast-paced and complex environment that requires organizations to be more agile, better equipped to adapt what they do, and ready to adopt new ways of working to remain competitive.
For leaders, the development of a digital transformation strategy comes with its own distinct set of challenges – from both a technical and cultural perspective.
| Instructor led (online & onsite) – course cost breakdown | |
|---|---|
| Course Fee | R6 250.00 |
| Exam Fee (incl. Proctor Fee) | R6 000.00 |
| Core Publication (eBook) | R880.00 |
| Total ex. VAT | R13 130.00 |
| All courses certified by PeopleCert require both the Exam & Core Publication to be purchased which are included in the Total price displayed | |
An ITIL® 4 Managing Professional (MP) Personal Pass is an all-encompassing approach for people to complete their ITIL® 4 MP journey from Foundation to Managing Professional.
We have everything you need when it comes to all things ITIL® 4 and this Personal Pass is a fast-track to achieving the coveted ITIL Managing Professional designation at the best possible price, in the easiest possible way.
The Personal Pass includes all five Managing Professional (MP) courses including:
▪ ITIL® 4 Foundation
▪ ITIL® 4 Specialist – Create, Deliver & Support (CDS)
▪ ITIL® 4 Specialist – Drive Stakeholder Value (DSV)
▪ ITIL® 4 Specialist – High Velocity IT (HIT)
▪ ITIL® 4 Strategist – Direct, Plan & Improve (DPI)
Please note that from 1 November 2019, all AXELOS courses certified by PeopleCert need to be purchased with the exam. Please ensure that you add both the course and the exam to your cart from the drop-down options below. For any queries about this, please contact our Sales Team on info.africa@pinkelephant.co.za
This five-day course prepares you for the exam leading to the ITIL 4 designation: “ITIL Managing Professional (MP)”.
It is only available to ITIL v3 Experts or any individual with a minimum of 17 ITIL v3 credits.
The course content provides a holistic picture of the critical learning points and knowledge IT management professionals require on key organisational and business topics related to ITIL 4’s new service value system (SVS) and its multiple components.
Please note that from 1 November 2019, all AXELOS courses certified by PeopleCert need to be purchased with the exam. Please ensure that you add both the course and the exam to your cart from the drop-down options below. For any queries about this, please contact our Sales Team on info.africa@pinkelephant.co.za
This 3-day course covers the core service management activities and expands beyond the current scope of ITIL v3 to cover the ‘creation’ of services.
The course agenda covers the following ITIL 4 practices to help you understand the major factors that contribute to the successful creation, delivery, and support across ITIL’s new service value system (SVS) business model.
| Instructor led (online & onsite) – course cost breakdown | |
|---|---|
| Course Fee | R6 250.00 |
| Exam Fee (incl. Proctor Fee) | R6 000.00 |
| Core Publication (eBook) | R880.00 |
| Total ex. VAT | R13 130.00 |
| All courses certified by PeopleCert require both the Exam & Core Publication to be purchased which are included in the Total price displayed | |
This five-day course will get your Managing Professional stream started by combining the ITIL 4 Foundation course with the ITIL 4 Specialist – Create Deliver and Support (CDS) course together in one week.
Please note that from 1 November 2019, all AXELOS courses certified by PeopleCert need to be purchased with the exam. Please ensure that you add both the course and the exam to your cart from the drop-down options below. For any queries about this, please contact our Sales Team on info.africa@pinkelephant.co.za
Please also note that from 1 February 2022, all AXELOS courses certified by PeopleCert need to be purchased with the Core publication.
This five-day course will get your Managing Professional stream started by combining the ITIL 4 Foundation course with the ITIL 4 Specialist – Direct, Plan & Improve (DPI) course together in one week.
Please note that from 1 November 2019, all AXELOS courses certified by PeopleCert need to be purchased with the exam. Please ensure that you add both the course and the exam to your cart from the drop-down options below. For any queries about this, please contact our Sales Team on info.africa@pinkelephant.co.za
Please also note that from 1 February 2022, all AXELOS courses certified by PeopleCert need to be purchased with the Core publication.
This 3-day course is ideal for anyone who wants to gain a firm grasp of the various types of interactions between a service provider and their customers, users, suppliers, and partners.
The core concept behind DSV is to provide an understanding of how to convert demand into value through IT-enabled services. The course covers key topics like service level-agreement design, multi-supplier management, relationship management, customer and user experience design, customer journey mapping, and more. Individuals can expect to walk away with the tools required to drive user engagement and boost internal and external stakeholder satisfaction.
| Instructor led (online & onsite) – course cost breakdown | |
|---|---|
| Course Fee | R6 250.00 |
| Exam Fee (incl. Proctor Fee) | R6 000.00 |
| Core Publication (eBook) | R880.00 |
| Total ex. VAT | R13 130.00 |
| All courses certified by PeopleCert require both the Exam & Core Publication to be purchased which are included in the Total price displayed | |
This five-day course will get your Managing Professional stream started by combining the ITIL 4 Foundation course with the ITIL 4 Specialist – Drive Stakeholder Value (DSV) course together in one week.
Please note that from 1 November 2019, all AXELOS courses certified by PeopleCert need to be purchased with the exam. Please ensure that you add both the course and the exam to your cart from the drop-down options below. For any queries about this, please contact our Sales Team on info.africa@pinkelephant.co.za
Please also note that from 1 February 2022, all AXELOS courses certified by PeopleCert need to be purchased with the Core publication.
As organisations use information and related technologies to do business differently, the ability to rapidly launch new products and services to keep up with the competition becomes critical. To compete in this high–velocity environment, organisations must greatly intensify their agility, speed, cost-effectiveness, and responsiveness.
This 3-day course encompasses the ways in which organisations and digital operating models function in high–velocity environments, with a focus on the quick delivery of products and services to gain maximum business value.
This qualification will provide IT practitioners with an understanding of working practices like Agile and Lean, and technical practices and technologies such as cloud, automation, and automatic testing.
| Instructor led (online & onsite) – course cost breakdown | |
|---|---|
| Course Fee | R6 250.00 |
| Exam Fee (incl. Proctor Fee) | R6 000.00 |
| Core Publication (eBook) | R880.00 |
| Total ex. VAT | R13 130.00 |
| All courses certified by PeopleCert require both the Exam & Core Publication to be purchased which are included in the Total price displayed | |
This five-day course will get your Managing Professional stream started by combining the ITIL 4 Foundation course with the ITIL 4 Specialist – High Velocity IT (HVIT) course together in one week.
Please note that from 1 November 2019, all AXELOS courses certified by PeopleCert need to be purchased with the exam. Please ensure that you add both the course and the exam to your cart from the drop-down options below. For any queries about this, please contact our Sales Team on info.africa@pinkelephant.co.za
Please also note that from 1 February 2022, all AXELOS courses certified by PeopleCert need to be purchased with the Core publication.
This 3-day course provides IT practitioners with the practical skills necessary to create a ‘learning and improving’ IT organisation with a strong and effective strategic direction.
Another major component of the course includes learning about the impact of Agile and Lean ways of working and how these methodologies can be leveraged to your organisation’s advantage. The course provides practical and strategic elements for planning and delivering continual improvements with necessary agility.
| Instructor led (online & onsite) – course cost breakdown | |
|---|---|
| Course Fee | R6 250.00 |
| Exam Fee (incl. Proctor Fee) | R6 000.00 |
| Core Publication (eBook) | R880.00 |
| Total ex. VAT | R13 130.00 |
| All courses certified by PeopleCert require both the Exam & Core Publication to be purchased which are included in the Total price displayed | |
The ITSM simulation suite is a high-impact, energetic way to accelerate understanding, involvement, and acceptance of ITSM, IT Infrastructure Library (ITIL) and ISO/IEC 20000. Facilitated in a number of realistic industry scenarios, the ITSM simulation brings to life the behavioral and process issues faced by enterprise IT organizations.
There are no set dates for this as it requires a minimum of 12 delegates from the same company in order to run.
Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We have become accustomed to arranging our lives online and expect services that can match those expectations: we are the Self-Service Generation.
This course will give you deep insight into the concept of Service Automation, the concept by which you can automate your service offering. If you adequately apply Service Automation in your organisation, you will see both employee and customer satisfaction rise and significantly increase the number of people who will ‘like’ your company.
The Service Automation Framework® has been created to find a methodical way to discuss Service Automation. It provides a step-by-step approach, including a number of design elements and processes, which every organisation can use to systematically enhance its Services. As with any model, it is a simplified version of reality, but it structures the mind and provides uniform terminology when discussing the contents with co-workers and colleagues. Nothing more, nothing less. We encourage you to adapt and apply the model in any way that you see fit and which helps you and your organisation.
This course is intended for everyone who has ever experienced that the level of Service in his organisation can be increased and is looking for guidance to achieve this goal. Whether you are an entrepreneur, executive, consultant or work in the field of academia, the Service Automation Framework will help you to consistently exceed user expectations.
VeriSM™ helps organisations understand and respond to the challenges of service management in the digital age. It creates a service management model in which all the organisations’ capabilities and responsibilities are deployed in the delivery of superior service.
The International Foundation for Digital Competences (IFDC) has developed VeriSM™ – a service management approach specifically tailored to support organisations to help them succeed in the world of digital services.
The VeriSM™ model puts digital thinking first allowing you to deliver the right product or service at the right time: Define, Produce, Provide & Respond.
VeriSM™ shows you how to fit your current, effective ways of working into an overall organisational context and to meet different service management situations.
