Showing all 16 results
The ISO/IEC 20000 course is part of the Foundations for Professionals program.
There are several different ISO/IEC 20000 qualification schemes for individuals in existence.
Our qualifications are accredited by Loyalist Exams, through the TÜV SÜD scheme
The ITIL4 Foundation qualification is to introduce all attendees to the management of modern IT-enabled services, to provide you with an understanding of the common language and key concepts, and to show you how your organization and your work can improve with the ITIL 4 guidance.
This five-day course prepares you for the exam leading to the ITIL 4 designation: “ITIL Managing Professional (MP)”.
It is only available to ITIL v3 Experts or any individual with a minimum of 17 ITIL v3 credits.
The course content provides a holistic picture of the critical learning points and knowledge IT management professionals require on key organizational and business topics related to ITIL 4’s new service value system (SVS) and its multiple components.
Course pricing and scheduling will be released during October 2019.
This 3-day Intermediate level certification course is based on ITIL’s Continual Service Improvement publication and focuses on the continual service improvement process and its key principles, methods and techniques.
This 5-day managerial level course is the final step to becoming an ITIL Expert. It is intended to give candidates the skills to support an organisations service delivery by bridging the service lifecycle stages. The certification demonstrates that the candidate has learned the value of one combined service management practice as opposed to separate subject areas. The course takes all that is learned from the lifecycle and capability streams and puts them into the context of delivering value.
This 4-day Intermediate level course enables you to master the key ITIL processes needed to create a stable IT infrastructure that business can rely on. It includes a mix of instructor-led training and hands-on exercises to help participants learn about the practical application of the ITIL concepts, organizational structures, roles, functions and process activities related to effective operational support.
Am ITIL Personal Pass is an all-encompassing approach for people to complete their ITIL journey from Foundation to Expert.
The Personal Pass includes Foundation and Managing Across the Lifecycle (MALC) training followed by the option to choose either the Lifecycle or Capability route to becoming an ITIL Expert.
Please note that the onsite exam fees are included in the course price. However, should you wish to complete any exams remotely via the online examination option, then a Proctor Examination Fee will be applicable per online exam.
This 4-day Intermediate level course enables you to master the key ITIL processes needed to create a stable IT infrastructure that business can rely on. It includes a mix of instructor-led training and hands-on exercises to help participants learn about the practical application of the ITIL concepts, organizational structures, roles, functions and process activities related to the planning, protecting and optimising IT.
This 4-day Intermediate level course enables you to master the key ITIL processes needed to ensure that the introduction, deployment, transfer and decommissioning of new or changed services are consistently well managed.
It includes a mix of instructor-led training and hands-on exercises to help participants learn about the practical application of the ITIL concepts, organizational structures, roles, functions and process activities related to ensuring that changes and releases are controlled and validated.
This 3-day Intermediate level course will provide you with critical knowledge and practical guidance regarding the management principals and core concepts required to design new or modify existing IT services. The ITIL Service Design publication focuses on the holistic design requirements related to people, process, technology and governance needed to convert strategic objectives into value-focused IT service portfolios
This 4-day Intermediate level capability certification course enables you to master the key ITIL processes needed to develop service offerings and agreements appropriate to an organization.
It includes a mix of instructor-led training and hands-on exercises to help participants learn about the practical application of the ITIL concepts, organizational structures, roles, functions and process activities related to understanding and developing service offerings and agreements.
This 3-day comprehensive course will provide you with critical knowledge and practical guidance on the service delivery and support phase within ITIL’s service lifecycle model viewed as the “factory” of IT.
This 3-day Intermediate level course will provide you with the knowledge and management principles required to formulate IT service strategy and the organizational capability to provide the vision and forward direction for Service Management. Attend this course to understand a practical approach to the processes and functions required to move an IT organization from a focus on technology to a strategic approach to managing the Service Portfolio and the ITIL processes necessary to deliver value to the business.
This 3-day Intermediate level course will provide you with critical knowledge and practical guidance on ensuring that the introduction, deployment, transfer and decommissioning of new or changed services are consistently well managed.
This course prepares you for the exam leading to the Foundation Certificate In IT Service Management.
This official ITIL Foundation certification course provides you with a general overview of the IT Service Management Lifecycle which is outlined in ITIL’s five core books – Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. ITIL’s “service lifecycle” consists of 26 processes and four functions.
The ITSM simulation suite is a high-impact, energetic way to accelerate understanding, involvement, and acceptance of ITSM, IT Infrastructure Library (ITIL) and ISO/IEC 20000. Facilitated in a number of realistic industry scenarios, the ITSM simulation brings to life the behavioral and process issues faced by enterprise IT organizations.
There are no set dates for this as it requires a minimum of 12 delegates from the same company in order to run.
