Showing 17–23 of 23 results

ITIL® Service Offerings and Agreement (SOA)

R4,055.00R4,950.00

This 4-day Intermediate level capability certification course enables you to master the key ITIL processes needed to develop service offerings and agreements appropriate to an organization.  

It includes a mix of instructor-led training and hands-on exercises to help participants learn about the practical application of the ITIL concepts, organizational structures, roles, functions and process activities related to understanding and developing service offerings and agreements.

Please note that from 1 November 2019, all AXELOS courses certified by PeopleCert need to be purchased with the exam. Please ensure that you add both the course and the exam to your cart from the drop-down options below. For any queries about this, please contact our Sales Team on info.africa@pinkelephant.co.za

ITIL® Service Operation (SO)

R4,055.00R4,950.00

This 3-day comprehensive course will provide you with critical knowledge and practical guidance on the service delivery and support phase within ITIL’s service lifecycle model viewed as the “factory” of IT.  

Please note that from 1 November 2019, all AXELOS courses certified by PeopleCert need to be purchased with the exam. Please ensure that you add both the course and the exam to your cart from the drop-down options below. For any queries about this, please contact our Sales Team on info.africa@pinkelephant.co.za

ITIL® Service Strategy (SS)

R4,055.00R4,950.00

This 3-day Intermediate level course will provide you with the knowledge and management principles required to formulate IT service strategy and the organizational capability to provide the vision and forward direction for Service Management. Attend this course to understand a practical approach to the processes and functions required to move an IT organization from a focus on technology to a strategic approach to managing the Service Portfolio and the ITIL processes necessary to deliver value to the business.

Please note that from 1 November 2019, all AXELOS courses certified by PeopleCert need to be purchased with the exam. Please ensure that you add both the course and the exam to your cart from the drop-down options below. For any queries about this, please contact our Sales Team on info.africa@pinkelephant.co.za

ITIL® Service Transition (ST)

R4,055.00R4,950.00

This 3-day Intermediate level course will provide you with critical knowledge and practical guidance on ensuring that the introduction, deployment, transfer and decommissioning of new or changed services are consistently well managed.

Please note that from 1 November 2019, all AXELOS courses certified by PeopleCert need to be purchased with the exam. Please ensure that you add both the course and the exam to your cart from the drop-down options below. For any queries about this, please contact our Sales Team on info.africa@pinkelephant.co.za

Polestar ITSM Business Simulation

R25,285.00

The ITSM simulation suite is a high-impact, energetic way to accelerate understanding, involvement, and acceptance of ITSM, IT Infrastructure Library (ITIL) and ISO/IEC 20000. Facilitated in a number of realistic industry scenarios, the ITSM simulation brings to life the behavioral and process issues faced by enterprise IT organizations.

There are no set dates for this as it requires a minimum of 12 delegates from the same company in order to run.

Service Automation Framework® Foundation (SAF)

R2,925.00R6,150.00

Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We have become accustomed to arranging our lives online and expect services that can match those expectations: we are the Self-Service Generation.

This course will give you deep insight into the concept of Service Automation, the concept by which you can automate your service offering. If you adequately apply Service Automation in your organisation, you will see both employee and customer satisfaction rise and significantly increase the number of people who will ‘like’ your company.

The Service Automation Framework® has been created to find a methodical way to discuss Service Automation. It provides a step-by-step approach, including a number of design elements and processes, which every organisation can use to systematically enhance its Services. As with any model, it is a simplified version of reality, but it structures the mind and provides uniform terminology when discussing the contents with co-workers and colleagues. Nothing more, nothing less. We encourage you to adapt and apply the model in any way that you see fit and which helps you and your organisation.

This course is intended for everyone who has ever experienced that the level of Service in his organisation can be increased and is looking for guidance to achieve this goal. Whether you are an entrepreneur, executive, consultant or work in the field of academia, the Service Automation Framework will help you to consistently exceed user expectations.

VeriSM™ Foundation

R3,225.00R6,725.00

VeriSM™ helps organisations understand and respond to the challenges of service management in the digital age. It creates a service management model in which all the organisations’ capabilities and responsibilities are deployed in the delivery of superior service.

The International Foundation for Digital Competences (IFDC) has developed VeriSM™ – a service management approach specifically tailored to support organisations to help them succeed in the world of digital services.

The VeriSM™ model puts digital thinking first allowing you to deliver the right product or service at the right time: Define, Produce, Provide & Respond.

VeriSM™ shows you how to fit your current, effective ways of working into an overall organisational context and to meet different service management situations.