Integrated Service Management Essentials


This 3 day  Integrated Service Management  Essentials course provides the powerful understanding needed for how to bring together the management practices of ITIL®, Lean, Agile, DevOps and Organizational Change Management. The integration and connectivity of these best practice frameworks and methodologies work together to optimize customer value, accelerate positive trends, remove waste and lower costs.

Validate your skills and knowledge on how these best practice frameworks work together to optimize customer value, accelerate speed to market, remove waste and lower costs.

Please note that from 1 November 2019, exams for this course may only be done through Pink Elephant if you have completed this course with Pink Elephant. For any queries about this, please contact our Sales Team on

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The course is designed to increase your value to the business and elevate your IT organization with this new “integrated” approach. Know how ITIL®, Lean, Agile, DevOps and Organizational Change Management work together for better value.

The focal points for the course are as follows:

  • Understanding the voice of the customer
  • Adopting and adapting ITIL as a process framework
  • Planning and building iterations with Agile
  • Making work visible with Lean & Agile
  • Applying Lean thinking for improvement
  • Delivery value of DevOps
  • Organisational transformation


This essentials level certification is designed for those seeking to better understand how several key best practices and methodologies can be integrated to elevate business value by delivering IT services better, faster and cheaper.


There are no mandatory prerequisites, however, it is recommended that attendees have experience working in IT Services and that they read through the Integrated Service Management syllabus prior to the start of the course.


Material for this course will be provided in downloadable soft copy the week before the course. However, if preferred, attendees may print the files according to the Pink Elephant “Terms of Use”.



  • Integrated Service Management Essentials.

Duration and style

  • A 60-minute, 40 question, multiple-choice exam. Paper-based or online at Pink Elephant’s training centre on Thursdays or Fridays. Onsite exams can be arranged with notice.

Pass mark

  • 70%.

Examination board

  • Professional Designations


  • Self-Paced Online: Take the course at any time on your web browser at your own pace.
  • Public (Open Enrolment): Live Classroom: On specific dates throughout the year, conveniently located at our premises in Woodmead, with our expert instructor.
  • In-House (On-Site): Live Classroom: On dates convenient to you; exclusively for your team at your location with our expert instructor.
  • Instructor Led Online: On dates convenient to you via WebEx at your staff’s location globally but simultaneously

If you would like more information on any of these options, please call us at 011 656 0020 or email us at

View terms and conditions related to public courses.

Additional information

Integrated Service Management Essentials

Integrated Service Management Essentials Examination, Public 28-30 October 2019, Public 3-5 February 2020


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