ITIL® 4 Foundation


The ITIL4 Foundation qualification is to introduce all attendees to the management of modern IT-enabled services, to provide you with an understanding of the common language and key concepts, and to show you how your organization and your work can improve with the ITIL 4 guidance.

Please note that from 1 November 2019, exams for this course may only be done through Pink Elephant if you have completed this course with Pink Elephant. For any queries about this, please contact our Sales Team on

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At the end of this two-day course, attendees will understand the following:

  • Key concepts of service management
  • How ITIL guiding principles can help organisations adopt and adapt service management
  • Understand the four dimensions of service management
  • Understand the purpose of ITIL service value system
  • Understand the activities of the service value chain
  • Know and understand the ITIL practices


The ITIL 4 Foundation Certification Course is designed for anyone working in IT looking for IT Service Management education and an understanding of how to provide business value. Also, anyone who is looking to upgrade their ITIL v3 certification and knowledge.


There are no mandatory prerequisites, however, it is recommended that attendees have experience working in IT Services and that they read through the ITIL 4 Foundation syllabus prior to the start of the course.


Material for this course will be provided in downloadable soft copy the week before the course. However, if preferred, attendees may print the files according to the Pink Elephant “Terms of Use”.



  • Foundation Certificate in IT Service Management.

Duration and style

  • A 60-minute, 40 question, multiple-choice exam. Paper-based or online at Pink Elephant’s training centre on Thursdays or Fridays. Onsite exams can be arranged with notice.

Pass mark

  • 65% which also gives attendees 2 credits towards “ITIL Expert” status. Learn about the ITIL certification system here.
  • You will also gain 18 professional development units (PDUs) for Project Managers.

Examination board


  • Self-Paced Online: Take the course at any time on your web browser at your own pace.
  • Public (Open Enrolment): Live Classroom: On specific dates throughout the year, conveniently located at our premises in Woodmead, with our expert instructor.
  • In-House (On-Site): Live Classroom: On dates convenient to you; exclusively for your team at your location with our expert instructors.
  • Instructor Led Online: On dates convenient to you via WebEx at your staff’s location globally but simultaneously

If you would like more information on any of these options, please call us at 011 656 0020 or email us at

View terms and conditions related to public courses.

Additional information

ITIL® 4 Foundation

ITIL® 4 Foundation Examination, ITIL® 4 Foundation Remote Online Proctored Examination, Online Course 30 Days, Public 15-16 August 2019, Public 22-23 August 2019, Public 12-13 September 2019, Public 25-26 September 2019, Public 10-11 October 2019, Public 24-25 October 2019, Public 14-15 November 2019, Public 28-29 November 2019, Public 5-6 December 2019, Public 16-17 January 2020, Public 30-31 January 2020, Public 13-14 February 2020, Public 27-28 February 2020


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