ITIL® 4 Foundation


The two-day course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).

What’s the difference between ITIL v3 and ITIL 4? In a nutshell, ITIL v3 describes Service Management around 26 processes and functions that are part of a continuous process of 5 life cycles: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. All of the v3 body of knowledge is still very worthwhile and relevant!

ITIL 4 takes you through a more evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.

Please note that from 1 November 2019, all AXELOS courses certified by PeopleCert need to be purchased with the exam. Please ensure that you add both the course and the exam to your cart from the drop-down options below. For any queries about this, please contact our Sales Team on

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At the end of this two-day course, attendees will understand the following:

  • Key concepts of service management
  • How ITIL guiding principles can help organisations adopt and adapt service management
  • Understand the four dimensions of service management
  • Understand the purpose of ITIL service value system
  • Understand the activities of the service value chain
  • Know and understand the ITIL practices


The ITIL 4 Foundation Certification Course is designed for anyone working in IT looking for IT Service Management education and an understanding of how to provide business value. Also, anyone who is looking to upgrade their ITIL v3 certification and knowledge.


There are no mandatory prerequisites, however, it is recommended that attendees have experience working in IT Services and that they read through the ITIL 4 Foundation syllabus prior to the start of the course.


Material for this course will be provided in downloadable soft copy the week before the course. However, if preferred, attendees may print the files according to the Pink Elephant “Terms of Use”.



  • Foundation Certificate in IT Service Management.

Duration and style

  • A 60-minute, 40 question, multiple-choice exam. Paper-based or online at Pink Elephant’s training centre on Thursdays or Fridays. Onsite exams can be arranged with notice.

Pass mark

  • 65% which also gives attendees 2 credits towards “ITIL Expert” status. Learn about the ITIL certification system here.
  • You will also gain 18 professional development units (PDUs) for Project Managers.

Examination board


  • Self-Paced Online: Take the course at any time on your web browser at your own pace.
  • Public (Open Enrolment): Live Classroom: On specific dates throughout the year, conveniently located at our premises in Woodmead, with our expert instructor.
  • In-House (On-Site): Live Classroom: On dates convenient to you; exclusively for your team at your location with our expert instructors.
  • Virtual Classroom: Instructor Led Online classes are delivered online by one of our Pink Elephant trainers via the WebEx platform – for more info, click here.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited.

The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

If you would like more information on any of these options, please call us at 011 656 0020 or email us at

View terms and conditions related to public courses.

Additional information

ITIL® 4 Foundation

ITIL® 4 Foundation Examination at Pink Elephant, ITIL® 4 Foundation Remote Online Proctored Examination, ITIL® 4 Foundation Online Course 93 Days, Public 29-30 Jun 2020, Public 06-07 Jul 2020, Public 27-28 Jul 2020, Public 03-04 Aug 2020, Public 11-12 Aug 2020, Public 24-25 Aug 2020, Public 07-08 Sep 2020, Public 28-29 Sep 2020, Public 05-06 Oct 2020, Public 26-27 Oct 2020, Public 09-10 Nov 2020, Public 23-24 Nov 2020, Public 07- 08 Dec 2020, Virtual 29-30 Jun 2020, Virtual 06-07 Jul 2020, Virtual 27-28 Jul 2020, Virtual 03-04 Aug 2020, Virtual 11-12 Aug 2020, Virtual 24-25 Aug 2020, Virtual 07-08 Sep 2020, Virtual 28-29 Sep 2020, Virtual 05-06 Oct 2020, Virtual 26-27 Oct 2020, Virtual 09-10 Nov 2020, Virtual 23-24 Nov 2020, Virtual 07-08 Dec 2020